Billing Specialist - Call Center

Summary:
This position is responsible for timely and accurate research, response, and resolution to telephone, written and walk-in inquiries received from subscribers, and others in regard to billing.
This individual must have a clear understanding of functions to be preformed in the unit to support the team. Under director of the Manager/Supervisor

Access online systems as required to review, research, and respond to billing related inquiries

Demonstrate good verbal and written communication skills while respond to billing related internal and external customer inquires

Routes inquiries to appropriate departments/teams/plans, for decisions required to finalize resolution to the inquiry

Researches inquiries and reports for valid adjustments

Completes and distributes reports as required by the team

Meets established quality and quantity standards for the position.

Requirements:
•High School graduate or equivalent
•Keyboarding skills
•One year experience professional telephone communication skills
•One year experience in direct public contact
•Experience operating office equipment/machines (copier, calculator, etc)
•Demonstrated above average math skills
•Ability to maintain a routine and consistent attendance record, and work overtime as required
•Must be available to work overtime (Scheduled or unscheduled)
•Must be available to work required holidays


Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.

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