Front Desk Supervisor

As a member of the Front Desk team you will assist the Department Head with the overall supervision of the Front Desk department. Consistently deliver a top notch customer experience by using your ability to multi-task along with your engaging and outgoing personality.

Put your best face forward in this high-energy position and ensure that every member has a friendly, inviting, and memorable experience!

Responsibilities

Greet and service members in a friendly and professional manner

Attentively and promptly respond to member needs

Admit members by scanning their membership cards and appropriately respond to messages regarding the account

Answer and transfer phone calls in a timely and professional manner

Promptly greet walk-in prospective members and quickly contact a Membership Advisor to assist

Attend monthly department meetings

Balance cash drawer, reconcile membership accounts, make necessary corrections and voids

Assist the Department Head in maintaining daily and monthly department budget

High school diploma or GED

One-year customer service experience

Basic POS (point of sale) transaction experience

Retail or hospitality experience preferred

Licenses / Certifications / Registration:

CPR/AED certification required within the first thirty days after hire