Remote Learning Account Manager

Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit www.xerox.com , www.news.xerox.com , www.realbusiness.com or www.xerox.com/businessservices .

Intellinex, LLC, A Xerox Company is looking for a Learning Account Manager.

Position Description: Learning Account Manager

Job Summary:

The Learning Services Account Manager is the leader of a team responsible for managing service delivery and client satisfaction and is responsible for continuously identifying opportunities and expanding our services footprint with our clients. This is largely a consultative role which involves managing the day to day relationships with client executives, providing learning strategy, innovation and thought leadership consultation to the client, building relationships to drive strategic learning initiatives throughout the organization and ensuring alignment with business strategy and goals.

This is a senior position and requires extensive consultative, professional services and learning experience working with Fortune 100 companies at the C-level.

Successful account leaders will have:

A strong background in professional services with a top tier consulting, accounting or similar professional services firm

Successfully managed large accounts (annual revenue of at least $2M) and have a proven track record of success working in the Learning business

A proven ability to design and implement learning solutions that drive performance and achieve growth

A proven ability to identify opportunities and grow client relationships

Deep expertise and knowledge of the learning industry

Other experiences such as outsourcing and/or working within global organizations

Key Responsibilities:

Accountability: Demonstrate personal drive and achievement orientation in pursuing personal, team and organizational goals. Take responsibility for personal development and recognize impact of personal behaviors on others. Demonstrate personal confidence, curiosity and openness to new opportunities.

Client Focus: Continually seek to understand and act upon client needs, concerns, and priorities. Manage and meet client expectations and requirements, and gain client trust and respect.

Teamwork: Function within a team and contribute constructively in meetings to produce results in a cooperative effort. Place shared goals before one's own interests, and build relationships with others on the team. Derive a sense of accomplishment from the efforts of the team.

Integrity: Show consistency among principles, values, and behavior. Build trust with others through personal authenticity and follow-through on commitments. Assume responsibility for one's mistakes. Adhere to an appropriate set of core values during good and challenging times.

Adaptability: Adjust positively to multiple demands, ambiguity, shifting priorities, and rapid change. Show resilience in the face of constraints or adversity. Modify one's approach or management style to reach a goal. Maintain effectiveness in varying environments, on various tasks, with varying responsibilities or people. Maintain stable performance under pressure or opposition and handle disappointment or rejection while maintaining effectiveness.

Respect: Value self and others through appropriate interactions, and create an environment where all employees feel valued.

Organizational Commitment: Contribute to new solution development in support of the Learning Services strategy. Create enthusiastic support within teams for the goals of the company.

Qualifications:

Bachelor's degree required; Master's Degree preferred (emphasis in training and organizational development)

Minimum of six years' experience in design and development of instructional material in a corporate setting, leading teams in all phases of the project life cycle and producing creative learning solutions

Minimum six years' experience in managing customer relationships

Extensive consultative, professional services and learning experience working with Fortune 100 companies at the C-level

Strong consulting capability with strong interpersonal, presentation, and facilitation skills

Strong level of professionalism, executive presence and credibility; able to effectively challenge and influence peers and customers

Familiar with current learning and performance improvement industry standards, approaches, and innovations

Connection with professional organizations and industry resources

Xerox Business Services, LLC is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by Federal or State law or local ordinance. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox Business Services, LLC may request such accommodation(s) by calling 1-866-419-2226 or by sending an e-mail to accommodations@xerox.com .

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