Customer Care Assistant

Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit www.xerox.com , www.news.xerox.com , www.realbusiness.com or www.xerox.com/businessservices .

HIRING Full Time IMMEDIATELY!

Customer Service Representatives!!

Must have Call Center Experience!

WALK IN INTERVIEWS!!!!!

For on the spot interviews!

Monday - Friday

9:00am - 2:00pm

Address: 3100 Hayes RD

Houston, TX 77082

ASK FOR Alexis

Dress Attire: Casual ( no jeans / no tennis shoes )

Xerox Services is expanding in Houston and we want YOU to be a part of our growth! Our agents answer inbound calls from our customers who are seeking product or retail information all while delivering outstanding customer service. If you have a need for success and have a passion for customer care, don't hesitate to come in right away!

HOURS OF WORK: Must be available Monday through Sunday and any hours between 6:00am to 2:00am

START DATE: Monday, 6/22/15

Using a computerized system, responds to customer inquiries in an inbound call center environment, may perform one or more of the following:

Responds to telephone inquiries and complaints using standard scripts and procedures

Gathers information, researches/resolves inquiries and logs customer calls

Communicates appropriate options for resolution in a timely manner

Informs customers about services available and assesses customer needs

Provides functional guidance, training and assistance to lower level staff

Provides assistance, training and troubleshooting support to lower level staff

All other duties as assigned

Successful candidates will be able to demonstrate:

Must be 18 years of age or older

Possess a minimum of 6 months customer service experience in a call center environment

Solid work history -- 1 plus years of stable work with one company

Score acceptably on job related testing assessments provided (i.e., data entry, spelling, reading, reading comprehension, sales aptitude testing and cognitive ability testing, typing 30 WPM)

Knowledge of computer keyboard and mouse, intermediary internet knowledge required

Ability to work within specified shift time

Ability to clearly communicate using good clear, distinct voice

All other duties as assigned

ASK TO SPEAK TO ALEXIS!!

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to accommodations@xerox.com .

#D1

#D3