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Hours Full-time, Part-time
Location Greeneville, Tennessee

About this job

General Description/Purpose

The primary function of the Customer Service Associate (CSA) I - Loader is to assist customers with all of their shopping needs. The CSA I - Loader is responsible for providing excellent customer service by responding to customer inquiries and helping customers with locating, selecting, carrying, and loading merchandise along with responding to requests for assistance throughout the store. This includes supporting checkout functions and other customer services as needed. The CSA I - Loader is responsible for preparing quick-load items, replenishing shelf stock, and using power equipment as needed.

The CSA I - Loader is also required to maintain a safe and secure work environment by conducting daily safety reviews, noting hazards, keeping store areas clean and organized, and monitoring for potential theft or security risks. Lastly, the CSA/Loader is responsible for completing all other duties as assigned.

Work Schedule

Requires morning, afternoon, and evening availability any day of the week. Required to work a Corporate schedule determined by Staffing Department, but may be changed by store management based on the needs of the store.

Physical Requirements

Agility: The ability to bend, stretch, twist, or reach out with the body, arms, or legs to perform job tasks. This includes the ability to move throughout all areas of the store (e.g., sales floor, receiving, register areas, lawn and garden), Lowe's property surrounding the store, or additional work areas.

Physical Strength: The ability to lift, push, pull, or carry objects using hands, arms, back, abdominal muscles, shoulders, legs, or a combination of these muscle groups.

Protective Equipment: The ability to wear all necessary personal protective equipment to perform job functions.

Stamina: The ability to exert oneself physically over long periods of time. This may include performing repetitive or strenuous tasks as well as standing and sitting for long periods.

Visual Acuity: The ability to see details (e.g., letters, numbers, codes, color, symbols, marks, labels, signs, video displays including iPads) clearly to accomplish work tasks in a safe and efficient manner.

Proper Lifting Techniques: The ability to properly lift heavy objects or equipment. This includes the knowledge of correct bending and lifting techniques as needed to properly position and use one's hands, feet, legs, arms, and back to lift objects or equipment, and to push, pull, and carry heavy objects.

Hand-Eye Coordination: The ability to coordinate one's eyes with one's fingers, wrists, or arms to move, carry, or manipulate objects or to perform other job-related tasks.

Work Conditions: The ability to perform job activities, with appropriate intermittent relief where applicable, under difficult work conditions such as in extreme cold, heat, inclement weather, at heights, while exposed to constant/intermittent sounds.

Climbing: The ability to climb, work, and carry items up and down ladders.

Manual Dexterity: The ability to make quick, accurate, skillful, coordinated movements of one hand, one hand in coordination with its arm, or two hands to grasp, place, move, or assemble objects.

Tight Working Conditions: The willingness and ability to work in cramped/tight working conditions where mobility is restricted.

Safety Harness: The ability to wear the safety harness to perform job functions.

Lifts 26-50 pounds without assistance many times a day and also lifts 51-75 pounds without assistance daily and 76-100 pounds with assistance daily.

Minimum Qualifications

6 months experience using a computer, including inputting, accessing, modifying, or outputting information.

AND

6 months experience using a handheld device (e.g., mobile phone, LRT gun, palm pilot, tablet, iPod) to enter, access, and output information.

Preferred Qualifications

6 months retail experience

6 months experience as a Loader at other home improvement or hardware retailers.

6 months experience working in any department at a Lowe's retail store.

6 months retail merchandising experience, including performing Zone Recovery, stocking, downstocking, facing/fronting product, pricing, maintaining signage, and housekeeping.

6 months experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles.

EEO Statement Lowe's is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.