Service Supervsior Full Time: Bloomingdale's White Plains, NY

Overview:



The Fulfillment Supervisor oversees a team of associates who are responsible for the completion of picking order requests generated by our Store to Door initiative. The Supervisor also ensures completion of Returns for Store to Door and Customer Service Queues. Core Job Responsibilities:

• Sets high standards and motivates people to meet objectives, enjoys floor training and developing a team.
• Create a positive work environment, recognize and celebrate positive performance
• Cross train all associates to pick and fill orders for all store products
• Ensure all procedures, policies, exposure standards and shortage awareness are thoroughly understood
• Produce Master List of Picks by pick list number and associate assigned to fulfill orders
• Follow up with team members to ensure process is followed. Challenge associates on all zero" items that show stock in fulfillment location
• Check on hands in item file
• Ensure that all items are matched to the sales-checks correctly and packed and shipped at the end of each day
• Check the Connect Ship(shipping system) to ensure that the file is uploaded daily to ups/endicia
• Review daily Queue report daily to ensure all orders have been processed within the Connect Ship (shipping) system
• Verify that all returns are being completed within a 24hr time frame from receipt in the fulfillment area

Skills Summary:

• A minimum of 1-2 years of related retail supervisory experience
• Ability to empower and develop a team
• Strong leadership, interpersonal and communication skills
• Highly organized and ability to adapt quickly to changing priorities

Bloomingdale's is an Equal Opportunity, committed to a diverse and inclusive work environment.