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in Dodge Center, MN
Associate Server Analyst III - Full-time / Part-time
•30 days ago
Hours | Full-time, Part-time |
---|---|
Location | Dodge Center, Minnesota |
About this job
COMPANY PROFILE
The Commercial segment is a leading manufacturer of refuse collection vehicles, front and rear discharge concrete mixers, portable and stationary concrete batch plants, field service vehicles, and truck mounted cranes. All backed by 24/7 support, our segment's brands consist of McNeilus, CON-E-CO, London Machinery, and IMT. Oshkosh Commercial leads it's industries in both innovation & quality.
Oshkosh Commercial is a segment of Oshkosh Corporation, which is a Fortune 350, multi-billion dollar company. At Oshkosh Corporation we are dedicated to designing and building the world's toughest specialty trucks, truck bodies, and access equipment by working shoulder-to-shoulder with the people who use them.
SUMMARY
This position requires the ability to administrate basic server systems in both physical and virtual environments, operate at an entry level of proficiency in administration. Provide administration of an Active Directory environment. Support project staff, and users on server hardware based business problems and active directory. Provide customer production and developer support using service desk ticketing system and tools. Ensure that documentation is up-to-date followed.
Position will support business department(s) and system(s). This position is expected to address basic business processes. Should be able to work in a team environment and resolve problems and proactively communicate. The security risk level for this position is high; therefore, the incumbent may be subject to additional background screening requirements.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Call Management
Customer service skills
Support ticket creation
Support ticket routing
Analysis and Problem Management
Document resolution procedures
Monitor system performance and integrity
Operational Support
Provide day-to-day support for production systems
Expected to take a supporting role in day-to-day production support
Follow server standards and policies
Follow standards, policies and procedures pertaining to change management and server systems
Project Complexity
Responsible for support with team members on a project
BASIC QUALIFICATIONS
Associate's degree in related field and 4-plus years related experience or Bachelor's degree in related field and internship experience
PREFERRED QUALIFICATIONS
Microsoft Operating Systems or Linux Operating System
Microsoft Active Directory
Print and File Services
Able to Monitor Systems Center Operations Manager
Understanding of Enterprise Policy Orchestrator
Oshkosh Corporation is an Equal Opportunity employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities, and is committed to providing equal opportunities for all employees and applicants. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application.
Oshkosh Corporation takes affirmative action to employ and advance in employment qualified Minorities, Females, Protected Veterans, and Individuals with Disabilities. Any employee or applicant for employment who is qualified under the applicable regulations will be covered under our affirmative action program. Submission of this information is voluntary, will be kept confidential, and is not a requirement for employment.
Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum .
The Commercial segment is a leading manufacturer of refuse collection vehicles, front and rear discharge concrete mixers, portable and stationary concrete batch plants, field service vehicles, and truck mounted cranes. All backed by 24/7 support, our segment's brands consist of McNeilus, CON-E-CO, London Machinery, and IMT. Oshkosh Commercial leads it's industries in both innovation & quality.
Oshkosh Commercial is a segment of Oshkosh Corporation, which is a Fortune 350, multi-billion dollar company. At Oshkosh Corporation we are dedicated to designing and building the world's toughest specialty trucks, truck bodies, and access equipment by working shoulder-to-shoulder with the people who use them.
SUMMARY
This position requires the ability to administrate basic server systems in both physical and virtual environments, operate at an entry level of proficiency in administration. Provide administration of an Active Directory environment. Support project staff, and users on server hardware based business problems and active directory. Provide customer production and developer support using service desk ticketing system and tools. Ensure that documentation is up-to-date followed.
Position will support business department(s) and system(s). This position is expected to address basic business processes. Should be able to work in a team environment and resolve problems and proactively communicate. The security risk level for this position is high; therefore, the incumbent may be subject to additional background screening requirements.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Call Management
Customer service skills
Support ticket creation
Support ticket routing
Analysis and Problem Management
Document resolution procedures
Monitor system performance and integrity
Operational Support
Provide day-to-day support for production systems
Expected to take a supporting role in day-to-day production support
Follow server standards and policies
Follow standards, policies and procedures pertaining to change management and server systems
Project Complexity
Responsible for support with team members on a project
BASIC QUALIFICATIONS
Associate's degree in related field and 4-plus years related experience or Bachelor's degree in related field and internship experience
PREFERRED QUALIFICATIONS
Microsoft Operating Systems or Linux Operating System
Microsoft Active Directory
Print and File Services
Able to Monitor Systems Center Operations Manager
Understanding of Enterprise Policy Orchestrator
Oshkosh Corporation is an Equal Opportunity employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities, and is committed to providing equal opportunities for all employees and applicants. Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application.
Oshkosh Corporation takes affirmative action to employ and advance in employment qualified Minorities, Females, Protected Veterans, and Individuals with Disabilities. Any employee or applicant for employment who is qualified under the applicable regulations will be covered under our affirmative action program. Submission of this information is voluntary, will be kept confidential, and is not a requirement for employment.
Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum .