Housekeeper

Hilton San Diego/Del Mar

Interstate Hotels & Resorts is an  EEO/AA/Minorities/Females/Disabled/Veterans

BASIC PURPOSE: Clean and supply all daily assigned rooms and report all damage, mechanical deficiencies, suspicious activities or theft in accordance with all housekeeping procedures and standards and safety and security rules and regulations to ensure guest satisfaction.

ESSENTIAL FUNCTIONS:

1.         Clean guest rooms and stock with appropriate supplies in the prescribed manner while following safety and security procedures and regulations.  To include but no limited to:

                         - Picking up trash

                        - Changing linen and making the bed

                        - Cleaning entire bathroom

                        - Sweeping and dusting guest room

                        - Cleaning the windows and balcony (80%)

2.         Retrieve, stock, restock and store the housekeeping cart according to prescribed housekeeping, safety and security procedures and regulations. (5%)

3.         Receive assigned section, keys, supplies and any priority room requests from the Senior Housekeeper. Turn in keys and  unused supplies at end of shift. (5%)

4.         Respond to guest requests and report guest issues and complaints in a hospitable manner to ensure guest satisfaction. (5%)

5.         Report any missing articles, damage or mechanical problems to the Senior Housekeeper and turn in articles left in room. (3%)

NON-ESSENTIAL FUNCTIONS:

1.         Coordinate with Housekeeping Supervisor on work priorities and provide assistance when needed. (2%)

Knowledge and Skills:

Education:            No formal education required

Experience:            Prior housekeeping experience desirable

Skills and Abilities:                     Must be able to communicate in English

                                                                                    Must have the ability to clean rooms during an eight hour working day

                                                                                                Self-starting personality with an even disposition

                                                                                                Ability to meet standards of appearance

                                                                                                Can communicate well with guests

                                                          No. of employees supervised: None

                                      Travel required:   None

                                      Hours Required:  Scheduled days and times may vary based on need

lifting/Pushing/Pulling/Carrying    Describe the type(s) of required lifting, pushing, pulling, and/or carrying to include objects, weights and frequency.

Constantly pushing loaded supply cart from room to room, carrying tote tray with replacement amenities to assigned floor, arranging drapery and replacement linen, carrying dirty linen to laundry shoot, operating vacuum.

   No Lifting/Pushing/Pulling/Carrying Required.

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Bending/Kneeling   Describe the type(s) of required bending and/or kneeling to include when, why and how often.

Constant bending and kneeling to clean bathroom, vanity and making beds.  Dusting requires bending to reach low areas on furniture.

   No Bending/Kneeling Required.

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Mobility   Describe the type(s) of mobility required to include distances and % of time involved.

Movement to reach all areas of responsibility to include: closet shelves, windows, ledges, pipes, under beds, behind furniture.

   Stationary Position

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Continuous Standing    Describe the reasons to include time period and frequency.

Continuously standing and/or walking to accomplish all that is required for position

   No Continuous Standing Required.

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Climbing    Stairs:  Up to approx.  40  steps  10   % of 40 hour week                                                                                                                  (time period)

  Ladders: Up to approx.______feet______% of_____________

                                                       (time period)

   No Climbing Required.

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Driving    Describe type of vehicle, distances, % of time involved and frequency.

 X No Driving Required.

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Work Environment    Inside:    100  % of 8 hours             

                                                                           (time period)

Outside:     % of               

                                        (time period)

Describe any abnormal temperature exposures:

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Hearing         Critical        Moderate    X  Minimal

Explain: Guests approach with requests and questions  

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Vision      X  Critical        Moderate        Minimal

Explain: To assess required reaction to meet standards

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Speech          Critical        Moderate    X  Minimal

Explain: Can utilize alternate communication

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Literacy        Critical        Moderate    X  Minimal

Explain: Can utilize alternate training tools

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Chemicals/Agents    Describe any chemicals/agents to include what they are, warnings and frequency of use.

Standard Eco-Lab cleaning chemicals

   No Chemicals/Agents Used.

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Protective Clothing     Type:  Gloves (optional)

    Approx.  20  % of 8 hours             

      (time period)

Type:  Goggles (optional)

    Approx.  3  % of 40 hours             

      (time period)

   None Required.

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Equipment Operation    List type of equipment and frequency of use.

Vacuum cleaner

   None Required.

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Other Considerations

   None.

At Hilton San Diego Del Mar, we like to think of our recently renovated hotel as a resort—a quiet, yet dynamic destination located in San Diego’s affluent beach community of Del Mar, just under a mile from the sandy beach and blue ocean, and across the street from the Del Mar Racetrack. Guests can unwind in one of our 257 vibrant, yet sophisticated guest rooms, while taking advantage of our 17,000 sq. ft. of versatile indoor meeting and banquet space, outdoor heated swimming pool, first-rate fitness center and world-class local farm-and-sea cuisine at our very own coastal KITCHEN restaurant. Guests can experience complimentary perks at our posh Del Mar hotel, including WiFi access and transportation within a 5-mile radius. We consider our location to be one of our most prized amenities. We are situated across from the famous Del Mar Racetrack built in 1936 by Jimmy Durante and Bing Crosby. Nearby corporate premises include those of Carefusion, Bank of America and Agilent Technologies. Enjoy the view of San Diego from a hot air balloon, or go whale watching at Point Loma. Discover the annual San Diego County Fair at the Del Mar fairgrounds, indulge in retail therapy at the Flower Hill Mall or have a family day out at Legoland® California. Improve your golf on nearby championship courses, or visit San Diego Zoo and discover the giant pandas and over 4000 other exciting wild animals.

Interstate Hotels & Resorts is an EEO/AA/Minorities/Females/Disabled/Veterans employer