Customer Service/Technical Support

We have a full-time/part-time opening for a Customer Service/Technical Support.

Must be able to work various shifts per week.

CUSTOMER SERVICE-TECHNICAL SUPPORT

Are you a recent or upcoming college graduate looking to get your foot in the door of a Fortune 100 company?

Do you possess a customer focused mindset?

Are you tech savvy?

Do you have a desire to learn and grow?

Can you type 55 + WPM?

If you answered yes to all of these, WE NEED TO TALK!

Job Description: Experis is currently hiring several entry level customer service analysts their Fortune 100 client. These positions are located in Dublin, OH 43017. They are part time to start (20-30 hours) and individuals will be measured on performance in order to earn full time positions with the client.

Scope/Description:

• Our analysts are expected to provide technical support to diagnose, analyze, research and resolve routine computer incidents for internal and external customers
• Responsible for recognizing, researching, isolating, resolving and documenting problems with information systems products and services
• Provides first level support to minimize interruptions in computer systems and related equipment by answering and solving, when possible, incoming interactions from internal users

Under direct supervision, performs routine tasks associated with IT Operations.

• Tasks include monitoring and operating a computer in accordance with detailed instructions, provisioning and providing first tier technical support and assisting second tier support regarding computer operations and networks, installations, setups, error messages, on-line transactions, system status, and downtime procedures, etc.
• Participates in problem/change management activities to minimize impact of service disruptions on end users

Skills:
- Help desk
- Customer service
- Technical aptitude

Customer service skills are the most important and strong typing skills with aptitude to learn.

Experis is an Equal Opportunity Employer (EOE/AA)