Analyst, Reporting - Full-time

Concentrates on collecting and analyzing data to assist management in developing goals, strategies, and quality measuresTranslate analytical findings into actionable customer strategies that will have a measurable impact on the businessManage projects to develop, modify, re-design, and automate reportsTroubleshoot data inconsistencies and abnormalitiesRespond to inquiries in the CSE-Reporting mailbox and send out communication to the business as directedSupport of the CSE DataNOW websiteGather feedback from business partners on report information and make recommendations on how to the grow the business and/or reduce costsEducate business partners on the data available to them and the reports that have been created to ensure the information is being fully utilized

Qualifications

Job Content
Complete all financial, statistical, and organization chart reporting for the Operations Center and/or entire Network Operations. Such reports include
Telephone Contact, Center P&L Variance, Headcount, Overtime, Standards and Volumes, Department and Center Scorecards, Unit Cost, P&L
Breakdown, Weekly Servicing, Global and Excellence Expense Tracking, Bramas Expense Tracking, Workstation Analysis, and center org charts.
Process all invoices prior to submission to Accounts Payable. Audit Rapid Repay for adherence to published policies and guidelines. Reconcile
payment posting. Reconcile the P&L Transaction Detail to expense records and report any discrepancies. Complete all data entry and charts for
Portfolio Servicing for the Briefing Book. Prepare monthly files for Network Operations variance and flash reports. Prepare all accruals and reclasses
as directed by AOA for Network Operations. Audit Gift Card Tracker and complete earnings worksheets for recognition items when applicable.
Complete Monthly Cognos report queries for Major Merchant representatives in Phoenix. Maintain appropriate controls in regard to record retention.
Complete additional reports, projects, and audits as assigned by AOA.
Other Requirements
Amount of Supervision
Works under general supervision. Relies on experience and judgment to plan and accomplish assigned tasks and goals. May orient, train, assign and
check the work of lower level employees. Moderate to general supervision, may serve as a resource for colleagues with less experience.
Communication Skills
Strong written and verbal skills, good analytical ability, and demonstrated leadership ability. Strong written and verbal communication skills to apply
basic to advanced analytical and leadership ability in limited to broad situations.
Decision Making / Problem Solving
Moderate decision making that may directly affect the department; moderate problem solving skills routinely required; ability to solve most general
problems using own resources and past experiences. Moderate decision making with moderate to high level impact, using own resources and previous
experiences, solves most general problems.
Task Complexity
Duties and tasks are frequently non-routine. Resolves most questions and problems, and refers more complex issues to higher levels. Moderate to
complex assignments, requires greater knowledge of business unit/area.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.