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Automotive Service Manager
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Pontiac, Michigan |
About this job
The Service Manager is responsible for supporting the store locations
goal of meeting or exceeding the sales AOP (Annual Operating Plan)
targets. The Service Manager supports these goals by managing the
service department with a leadership style that focuses on protecting
assets, ensuring optimal performance of the associates working on the
vehicles, and scheduling technicians based on the business &
customers needs. The Service Manager is responsible for maintaining a
safe and clean store environment that delivers quality work on time
to the customer. In addition, the Service Manager will lead the way
in training, coaching and developing service department associates to
keep their vehicle knowledge and safety information up to date and
focusing on their career path. The Service Manager will also ensure
that PIMS (Parts Inventory Management System) is being used properly,
parts are purchased appropriately and the equipment is functioning
safely and within compliance guidelines. The Service Manager will
complete all other duties as assigned.
* High school diploma or GED preferred
* One year or more of retail sales experience with proven track record for selling
* Managing sales within a team or experience in a customer service environment where decision making and the workload was shared by a team
* Successful one-on-one interaction with customers where sale of a product or service occurred
* Prior experience maintaining a level of business acumen resulting in profitability through awareness of pricing, discounts and margins
* Ability to communicate or persuade people to generate sales in person or over the telephone as well as ability to follow established standards and policies
* Working knowledge of Excel and of Microsoft Office products
* Understanding of inventory control methods and accountabilities
* Basic understanding of tires, tire related services, automotive services and of retail business environment
* Understanding of the financial impacts of pricing, discounting and margins
* Basic math skills
* Ability to communicate effectively with customers, associates and management
* Execute multiple tasks while maintaining attention to detail and composure
* Ability to stand, walk, bend, kneel, crouch, twist, reach, grip, handle, lift/carry up to 60 lbs, and push/pull up to 60 pounds up to 2/3 of the workday
* Must also have the ability to lift/carry over 60 pounds and push/pull over 60 pounds up to 1/3 of the workday
* Valid drivers license and ability to operate company and customer vehicles
goal of meeting or exceeding the sales AOP (Annual Operating Plan)
targets. The Service Manager supports these goals by managing the
service department with a leadership style that focuses on protecting
assets, ensuring optimal performance of the associates working on the
vehicles, and scheduling technicians based on the business &
customers needs. The Service Manager is responsible for maintaining a
safe and clean store environment that delivers quality work on time
to the customer. In addition, the Service Manager will lead the way
in training, coaching and developing service department associates to
keep their vehicle knowledge and safety information up to date and
focusing on their career path. The Service Manager will also ensure
that PIMS (Parts Inventory Management System) is being used properly,
parts are purchased appropriately and the equipment is functioning
safely and within compliance guidelines. The Service Manager will
complete all other duties as assigned.
* High school diploma or GED preferred
* One year or more of retail sales experience with proven track record for selling
* Managing sales within a team or experience in a customer service environment where decision making and the workload was shared by a team
* Successful one-on-one interaction with customers where sale of a product or service occurred
* Prior experience maintaining a level of business acumen resulting in profitability through awareness of pricing, discounts and margins
* Ability to communicate or persuade people to generate sales in person or over the telephone as well as ability to follow established standards and policies
* Working knowledge of Excel and of Microsoft Office products
* Understanding of inventory control methods and accountabilities
* Basic understanding of tires, tire related services, automotive services and of retail business environment
* Understanding of the financial impacts of pricing, discounting and margins
* Basic math skills
* Ability to communicate effectively with customers, associates and management
* Execute multiple tasks while maintaining attention to detail and composure
* Ability to stand, walk, bend, kneel, crouch, twist, reach, grip, handle, lift/carry up to 60 lbs, and push/pull up to 60 pounds up to 2/3 of the workday
* Must also have the ability to lift/carry over 60 pounds and push/pull over 60 pounds up to 1/3 of the workday
* Valid drivers license and ability to operate company and customer vehicles
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