Customer Service Associate - Full-time / Part-time

We are currently accepting applications for Customer Service Representatives for a company that works in the health-care industry. Below is a list of duties and qualifications:

-Differentiating complex programs with a range of plans, products and prices to ensure accuracy.
-Educating callers on plan(s) and what is covered.
-Single call resolution.

Minimum Skills & Requirements
- Candidate must possess a high school diploma or equivalent
- Type 30 WPM without errors
-Basic computer skills
- Professional grammar and ability to read and write English
-Excellent listening and comprehension skills with an attention for detail
- Multi-tasking (typing while navigating different interfaces and talking)

Preferred Skills
- 0-2 years of customer service experience (retail, call center, sales associates, cashiers, receptionist)
- Phone experience preferred

Primary Duties
- Thorough understanding of plans, their benefits and features.
- Educating callers in a conversational manner utilizing probing questions.
- Handle inbound calls in a courteous and efficient manner while utilizing listening and comprehension skills and proper grammar.
- Provide optimal caller experience by effectively utilizing all resources to ensure single call resolution.
- Maintain our high standard of professionalism and conduct.
-Acquire caller and enrollment related information and input all information into multiple tools while multi-tasking

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.