Front Desk Clerk

Hyatt Place Dallas/Park Central

The Front Desk Clerk is a member of the Front Office team. S/he are responsible for: maintaining and promoting hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone. As part of this job, this individual is required to: demonstrate good computer skills; accurately handle cash and charges; stand for long periods of time; present a friendly, outgoing, energetic and guest service oriented demeanor.

This position requires a Pre-Hire Assessment as part of the application process. For best results we recommend you complete the assessment in one seating without any interruptions or distractions and therefore advise that you begin the application process when you can dedicate 20-30 minutes of uninterrupted time to apply for this opening.

Gallery Host

The Gallery Host creates the Hyatt Place experience for our guests by offering guests a larger than home experience with welcoming, helpful and exceptional service, while maintaining a clean, comfortable and inviting environment. Our larger than home environment is the philosophy of Service Essentials:

Greet every guest with a smile Use guest’s name at every opportunity Provide quick and efficient service Offer assistance and provide options Thank the guest and invite them back

Responsibilities and job functions include but are not limited to the following:

Act with integrity, honesty and knowledge that promote the culture, values and philosophy of Hyatt Place. Displays dignity and respect of others at all times. Assist guest with check in and check out processes (verifying registration, address and credit information, balancing bank, posting charges). Go above and beyond to provide assistance, i.e. assist with luggage, coffee, directions, wake up calls, future reservations, etc. Provide information to guest and visitor inquiries; coordinates all guest requests for special arrangement of services, courteously and efficiently informs guests of hotel services, features and room amenities. Answer hotel telephones courteously and efficiently following Hyatt Place standards. Prepare, set up, stock, take down, clean and provide quality beverages and food products consistently for all guests by adhering to all recipe and presentation standards. Be familiar and knowledgeable with the operation of the POS system. Assist guests with food orders and serves food and beverage items to guests in a friendly, professional and timely manner. Uses suggestive selling techniques. Maintains a clean, organized environment for guests by clearing tables during service. Follow Hyatt Place operational policies and procedures, including those for cash and credit card handling, safety and security and all other policies, procedures and standards to ensure we can consistently exceed the guests’ expectations. Any other task deemed necessary by management. Customer service experience is required, preferably in a hotel or related field High school diploma or equivalent required Must have ability to work weekends Requires strong command of the English language to include speaking, reading and writing Ability to learn quickly and work in fast paced position with constant guest interaction Must be able to multi-task Ability to lift, pull, and push moderate weight (minimum of 20 lbs)

Located 20 miles east of Dallas/Fort Worth International Airport and 15 Miles northeast of Love Field Airport, Hyatt Place Dallas/Park Central offers easy access to Dart Light Rail Rapid Transit and provides complimentary shuttle transportation within a five-mile radius of the hotel. Centrally located in North Dallas and situated near all downtown Dallas venues, with Texas Instruments, Medical City Hospital Dallas, and SMU University all only minutes away. During your stay, you can enjoy specialty Starbucks® coffee drinks and friendly conversation at the intimate Bakery Cafe'. A Host will happily assist you with orders from the 24-hour Guest Kitchen, which offers cafe'-quality, made-to-order meals and snacks along with a complimentary continental breakfast daily.

Interstate Hotels & Resorts is an EEO/AA/Minorities/Females/Disabled/Veterans employer