Wireless Customer Service Support Agent - Full-time

Your responsibilities will include, but are not limited to the following:
*Ability to navigate through multiple computer applications with speed and accuracy.
*Ability to work with customers to resolve billing inquiries.
*Provide troubleshooting assistance to customers with technical issues on their wireless device.
*Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals.
*Maintain a high level of world class customer service/professionalism to a wide range of customers.
*Recommend products that best suit the customer's wireless requirement.
*Ability to read and interpret documents such as procedure manuals, work instructions and software manuals.
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Successful candidate for this position will have:
*Six months experience in providing customer service either via phone or in person
*Maintain a positive environment, working with co-workers and customers within a diverse culture.
*Excellent telephone manner and listening skills.
.The ability to relate to customers in a professional and courteous manner.
*The ability to work in a team environment.
*The ability to work under pressure.
*The ability to sit for long periods of time.
*Excellent attention to detail and multi-tasking ability.
*Self-motivation to work under his/her own initiative.
Xerox offers benefits to their employees
*Full Time Hours
*Medical, Dental, Vision, Short & Long Term Disability, Life Insurance & 401k plans
*Educational assistance up to $4k annually
*Paid Time Off
*Employee Referral plans! Invite your friends and family to apply.
*Fun working environment!
*Great pay plan plus additional monetary incentives!
*Upcoming virtual work opportunity
*Company discounts! Local restaurants, gyms, cell phone service discounts, auto, travel, international theme parks and many more!