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Supervisor Customer Service - Sugar Land, TX
| Hours | Full-time, Part-time |
|---|---|
| Location | Sugar land, TX Sugar land, Texas |
About this job
Positions in this function are responsible for providing
expertise and customer service support to members, customers, and/or
providers. Direct phone-based customer interaction to answer and resolve
a wide variety of inquiries.
Primary Responsibilities:
- Coordinates, supervises and is accountable for the daily/weekly/monthly activities of a team members
- Sets priorities for the team to ensure task completion and performance goals are met, such as Quality, Adherence, Service Level and AHT
- Coordinates work activities with other supervisors, managers, departments, etc.
- Identifies and resolves operational problems using defined processes, expertise and judgment
- Provides coaching and feedback to team members, including formal corrective action
- Conducts annual performance reviews for team members
- Provides expertise and customer service support to members, customers, and/or providers
- Coordinates, supervises and is accountable for the daily activities of business support, technical or production team or unit.
- Impact of work is most often at the team level.
Requirements
High School Diploma/ GED
Work Shift: Must be available
to work any 8 hour shift Monday thru Friday between the hours of 11:00 am -
8:00 pm with rotating weekends (usually about 1 weekend every couple months)5+ years customer service
experience, analyzing and solving customer problems2+ years supervisory experience
Intermediate proficiency using MS
Word, Excel and PowerPoint experience required (must be able to sort,
filter and display data into visual forms for presentations)
Assets:
Supervisory experience within a
call centerBachelor's Degree is a plus
Physical Requirements and Work Environment:
- Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer
- Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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