Help Desk Technician

Over the past 30 years, DISH has built a talented group of leaders and support teams at its corporate headquarters in Englewood, Colorado. As the company continues to develop, offering new products and services to an increasing customer base, it looks to recruit outstanding candidates capable to turning ideas and strategies into world-class results.

A successful Helpdesk Technician will have the following:

• Associate's degree (A. A.) or equivalent from two-year college or technical school and/or two years related experience or an equivalent combination of education and experience.
• Ability to work nights and weekends in a 24x7 call center environment.
• Ability to quickly interpret, diagnose, and respond to problems within a highly-dynamic technical environment. Detail-oriented and strong customer service skills. Excellent interpersonal and communication (written and verbal) skills. Self-driven with a desire to implement creative solutions for complex problems.
• Ability to interpret a variety of instructions provided in written or oral form.
• Proven background in the IT industry or related field. Ability to perform basic computations and to draw and interpret bar graphs.
• Demonstrated ability to solve practical problems.

 Primary responsibilities fall into the following categories:  

• Respond to technical issues as they arise by documenting incident details, responding to requests, initiating customer contact, escalating to appropriate parties, and resolving incidents.
• Provide continuous status information in a professional manner to ensure customer satisfaction.
• Answer, evaluate, and prioritize incoming telephone, voicemail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
• Communicate effectively and professionally with all levels of personnel.
• Work as a team player with individuals from all departments.

#LI-JB1 Englewood, CO