Customer Service Representative - Full-time / Part-time

Aerotek Professional Services is searching for Customer Service Representatives for our Healthcare Client a provider of managed care services targeted to government-sponsored health care programs, focusing primarily on Medicaid and Medicare.

The Customer Service Representative responds to member and provider inquiries (phone, written or walk in) regarding all aspects of business, including claims, in a professional, timely, accurate and caring manner while consistently meeting all guidelines.

• Responds to member, provider and other inquiries via telephone, correspondence or lobby walk-in while meeting all corporate guidelines and performance standards.
• Demonstrates appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified.
• Records, investigates and resolves member complaints as detailed in the Grievance Procedure narrative.
• Assists in the education of new members and in the re-education of existing members regarding health plan procedures.
• Logs, tracks and appropriately documents all issues utilizing on-line systems and procedures, and in accordance with all applicable guidelines and requirements.
• Demonstrates based behaviors such as initiative, accountability and value.
• Performs skills necessary to create a high-quality customer experience, as reflected through quality monitors and member feedback.

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .