Hibiscus Pool Server - Casual - Full-time

A Pool Server with Waldorf Astoria Hotels and Resorts is responsible for the service of food and/or beverage to include the order-taking and delivery of any food and/or beverage items. This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.

What will it be like to work for this Hilton Worldwide Brand?

What began with the world's most iconic hotel is now the world's most iconic portfolio of hotels. In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as the rich legacy of Waldorf Astoria. Simply stated, Waldorf Astoria embodies timeless elegance.

We are bringing that legacy to life every day, with fresh, modern expressions of the essence of Waldorf Astoria. We are providing guests the exceptional environments and the personalized attention that are the source of those unforgettable moments that create a singular experience.

Waldorf Astoria Hotels & Resorts is one of Hilton Worldwide's ten market-leading brands. For more information visit www.hiltonworldwide.com.

If you understand the value of providing guests with an exceptional environment and personalized attention, you may be just the person we are looking for to work as a Team Member with Waldorf Astoria Hotels & Resorts.

 

What will I be doing?

A Pool Server with Waldorf Astoria Hotels and Resorts is responsible for the service of food and/or beverage to include the order-taking and delivery of any food and/or beverage items. This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Check station before, during and after shift for proper set-up and cleanliness.

• Greet the guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.

• Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed

• Record the details of the order from the guests, repeating the order to the guest to check for accuracy.

• When complete, retrieve order from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments. Abide by all State, Federal, and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.

• Replenish beverages as necessary and check with guests for overall satisfaction.

• Market and serve upon request any dessert items or specialty coffees.
  Ascertain guest satisfaction and present check. Process check per hotel procedures.

What are we looking for?

EDUCATION
High School diploma or equivalent preferred

QUALIFICATIONS
Minimum of 6 months' food & beverage experience required.

Prior hospitality experience preferred.

Ability to transport trays weighing up to 50 lbs, and to continuously walk/stand for a shift up to 8 hours.

Must be comfortable working outdoors, serving guests in an often crowded pool area.

LICENSES OR CERTIFICATES
Maui Liquor Card, TB clearance

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

• Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.
• Knowledge of the appropriate table settings, serviceware and menu items.
• Ability to read, write and speak the English language sufficient to understand menus, special promotions, record orders, and communicate with guests to explain and record orders.
• Ability to remember, recite and promote the variety of menu items.
• Ability to operate beverage and toast equipment.
• Ability to operate a keyboard and learn Point of Sale procedures to pre-check order and close out the check.
• Sponsorship and relocation assistance are not available for this position. Only local candidates will be considered.

OTHER

Only applicants who are currently residing in Hawaii will be considered. No relocation or visa sponsorship available.

Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

H Hospitality - We're passionate about delivering exceptional guest experiences.

I Integrity - We do the right thing, all the time.

L Leadership - We're leaders in our industry and in our communities.

T Teamwork - We're team players in everything we do.

O Ownership - We're the owners of our actions and decisions.

N Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes in our Team Members:

• Living the Values

• Quality

• Productivity

• Dependability

• Customer Focus

• Teamwork

• Adaptability

What benefits will I receive?

Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwide's Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member.

The above information is provided as a highlight of the major benefits offered to most full-time team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.

EOE/AA