Service Advisor AutoNation Ford Tustin

Job Location: 2 Auto Center Drive, Tustin, CA, 92782

Position Type: Full Time

Automotive Service Advisor

We’re AutoNation – America’s largest automotive retailer from coast to coast, with over 220 stores representing 34 different vehicle brands. Our vision is to be America’s best place to buy and service cars and trucks. We do this by attracting great people to join our team who will delight our Customers and drive Customer loyalty.

AutoNation Ford Tustin is looking for talented individuals to help our growing service business. Our Service Advisor will have the opportunity to interact with thousands of Customers. This role requires someone who is passionate about taking care of the Customer by helping them turn an unpleasant event into a positive experience.

What are the day-to-day responsibilities?

• Setting, confirming and preparing for appointments to expedite the customer’s service experience
• Greeting customers in a timely and friendly manner
• Determining vehicle needs based on customer information and a vehicle walk-around
• Producing repair orders for customers with full transparency including cost and time estimates
• Communicating frequently with Technicians and Parts Associates to ensure timely completion of work
• Follow-up with customers on the status of their vehicle, based on how the
• Gaining superior product knowledge to effectively help Customers with service maintenance requirements and warranty information

What are the requirements for this job?

• High School diploma or equivalent
• Prior experience in an automotive dealership environment is a plus
• Proven ability to provide an exceptional customer experience
• Ability to achieve targeted goals
• Ability to thrive in a fast-paced environment Demonstrated communication and interpersonal skills
• Valid in-state driver’s license and must maintain an acceptable, safe driving record

AutoNation is an equal opportunity employer and a drug free workplace.