Collections Representative - Full-time / Part-time

PrideStaff Financial is currently seeking experienced Loss Prevention Representatives in Tempe, Arizona.Summary:
The Loss Prevention Representative is responsible for proactively resolving account delinquency through positive customer relations.

Primary Duties:

• Manage a portfolio of accounts, minimizing risk exposure by focusing on collections of automotive loans
• Contact customers to determine intent to pay and ability to resolve delinquency
• Maintain good customer relations while collecting on delinquent balances and negotiating solutions that are mutually beneficial to the client and Company
• Provide assistance by offering solutions based on client's individual needs with the goal of negotiating immediate payments and/or promises to pay with specified payment dates and amounts
• Manage loss control activities such as collections, insurance and repossessions
• Interact with clients in accordance with state and company guidelines while working in a fast-paced environment
• Provide high quality service in dealing with dealers and management.
• Accurately and professionally document systems with details of current contacts and subsequent results
• Research additional contact information to locate customers when necessary
• Meet or exceed assigned business plan objectives
• Perform all other duties as assigned by management

Education:
High school diploma or equivalent required.

Skills:

• Minimum of 1 year previous collections experience required, auto collections preferred.
• Excellent oral and written communication skills; Ability to communicate with different levels of internal and external customers
• Ability to build and maintain positive relationships with customers
• Ability to listen carefully, probe for additional details, and ask targeted questions to gather information
• Strong interpersonal skills; professional, courteous, friendly, and empathetic
• Strong problem-solving skills and ability to make swift, sound judgments
• Ability to positively adjust to a rapidly changing environment
• Strong attention to detail and results oriented
• Good computing and keyboarding skills with the ability to maneuver in a Windows based environment
• Proven follow-up and negotiation skills
• Must be able to multi-task effectively

Schedule:
This position is full-time, schedules include a variety of day, evening and weekend hours.