Guest Services Agent

tTe Guest services agent handles arrivals and departures, the agent is customarily in charge of general front desk guest relations. He traditionally controls the guest room keys and keeps track of how many keys have been released for each customer. If reservations are received by mail or via the Internet, he is normally expected to post payments and verify the reservation with the customer.

The front desk agent is frequently the contact person guests approach for information on local attractions, transportation options, and restaurants in the area. He is commonly expected to be well informed enough to give sound recommendations and good advice to the hotel guests. If a problem arises concerning a guest's accommodations

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