Customer Service Bank Rep (Plano, Tx) - Full-time / Part-time

THE COMPANY:
Capital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation's great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company -- and a great place to work.

THE POSITION:
Are you ready to join a company that is a global leader and one of the nation’s top 10 largest banks? Are you passionate about serving customers and providing an incredible Customer experience? This is done by listening to what Customers' need and by fulfilling that need through providing the right banking solution -- either recommending a banking product or completing the appropriate service request. Our Team provides that human contact that makes this a great place for Customers.

At Capital One, you would have the opportunity to positively impact our Customers by providing excellent customer service via inbound phone calls. Our customers will be looking to you to assist them. Every choice we make at Capital One is guided by our values, Excellence and Do the Right Thing. At Capital One, we don’t hire people for positions—we hire people to build evolving, fulfilling careers. As part of our team, you will market our contemporary financial products to new and existing customers. This introductory role is the first step in a fulfilling work experience where the Associate can quickly learn new skills and advance to new roles within the team that layer in more responsibilities.

THE PERSON:
Responsibilities include providing an exceptional customer experience and achieving your personal performance goals. Successful candidates will have excellent communication and interpersonal skills, be independent and self-motivated, and possess a strong and competitive drive and a commitment to excel. Answer incoming calls to resolve customer inquiries and then seek to make banking more convenient while helping to identify products and services that meet the customer’s needs.

Hours of operation: 6:00am-10:00pm

The ability to work within all hours of operation is a critical aspect of this department call flow demands could necessitate a change to your schedule at any time.