Customer Care Specialist

Sling TV L.L.C., a subsidiary of DISH Network Corporation, provides over-the-top television services including domestic and international live and Video-On-Demand programming. It is available on televisions, tablets, computers and smartphones. The Sling TV programming portfolio includes content from Disney, ESPN, HBO, AMC, Turner, Scripps, EPIX, Univision and Maker Studios. Sling International (formerly DishWorld) currently provides close to 200 channels in 18 languages across multiple devices to U.S. households. Sling TV is a next-generation service that meets the entertainment needs of today’s contemporary viewers.

Intelligence.  Creativity.  Innovation.  These are the attributes you'll find at Sling.  We offer individualized career paths for dynamic, talented people who are ready to be rewarded and recognized. It's our way of giving back to exceptional individuals who have kept us at the forefront of our industry.

High school diploma or general education degree (GED) and;6-12 months customer service or sales experience.
Experience handling escalated customer service issues preferred.
Excellent written, verbal, and interpersonal communication skills.
Excellent organizational skills and attention to detail.
Proficiency in MS Office Suite

Customer Service Representatives are responsible for assisting customers on a wide range of topics including payments and billing, product features, and technical support. Representatives are dedicated to resolving customers inquiries accurately and efficiently, which ensures customers are 100% satisfied with the DISH products and services they have chosen.

Primary responsibilities are described in the following categories:

• Payments and Billing - accept payment by credit card, offer self-serve payment solutions, and explain charges on the customers bill.
• Product features -  assist customers with pay-per-view orders, change programming packages, equipment upgrades, and general questions.
• Technical Support - troubleshoot a variety of technical issues, from signal loss to remote control use.
• Sales - use a consultative approach to educate and offer existing customers additional programming, products and services to enhance their DISH experience.

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