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in Anaheim, CA

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Hours Full-time, Part-time
Location Anaheim, California

About this job

The Walt Disney Company is a world-class entertainment and technological leader. Walt's passion was to continuously envision new ways to move audiences around the world---a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences --- and we're constantly looking for new ways to enhance these exciting experiences. Bring your individual talents here and discover for yourself why a career with Disney is the opportunity you've been looking for.

"It takes people to make the dream a reality." Walt was on to something when he said that, and it continues to ring true today. No matter the stage in your career, being a part of Walt Disney Parks & Resorts means being a part of a team where you help bring innovation to life through unsurpassed products, services and most importantly remarkable experiences. As a Cast Member, you are the steward and connection to our legacy and the backbone of our thriving innovations. Join our team and watch your dreams come true.

Responsibilities As a member of the WDPR POS Operations Team, participate in POS Support services, including reviewing incidents requiring troubleshooting and root cause analysis, Problem Management process, coordination and engagement for major incidents, preventative maintenance and continuous improvement projects. The culmination of these activities is to ensure application availability and performance for WDPR including: Point of Sale (POS), Electronic Data Slip (EDS) and Tips & Gratuity (TGR) applications. Participate in Project/Program POS initiatives and enhancement projects. Basic Qualifications 2+ years of experience providing operational support or software delivery of enterprise applications. Strong knowledge of Windows 2008, and SOL 2008/2012 Demonstrated experience with scripting languages Demonstrated experience with software development lifecycle methodologies. Proven experience with system analysis and design, construction and testing. Demonstrated strong analytical and problem solving skills to achieve business results. Demonstrated experience in troubleshooting and Root Cause Analysis Excellent verbal and written organizational, communication and time management skills. Ability to work flexible hours including holidays and weekends. Preferred Qualifications Demonstrated knowledge of Food and Beverage or Merchandise Lines of Business and supported systems Experience technically supporting POS or Food and Beverage or Retail applications Demonstrated experience with various server and Point of Sale hardware and software configurations Knowledge of mobile technologies Experience using Service Now Willingness to learn new software applications ITIL v3 Foundations Certification Working knowledge of application monitoring tools such as CA Wily/APM, HP Openview, Sonic Actional a plus. Required Education Bachelor's Degree in Computer Science or Equivalent Additional Information Disney is an equal opportunity employer. Drawing Creativity from Diversity. Job Posting Industries Leisure and Travel Job Posting Company Disney Parks & Resorts Primary Location-City Anaheim Primary Location-State CA Primary Location-Country US Auto req ID 283954BR