Customer Service Associate

Qualifications:
Minimum Requirements: * Copy, Print, and Mail related experience * High school diploma or equivalent (GED) required Preferred Qualifications: * Keyboarding and windows environment PC skills required (Word, Excel and PowerPoint preferred) * Experience running mail posting equipment a plus * Excellent communication skills both verbal and written * Lifting up to 55 lbs. with or without accommodations * Willingness and availability to work additional hours if assigned * Willingness to submit to a pre-employment drug screening and criminal background check * Ability to effectively work individually or in a team environment * Competency in performing multiple functional tasks * Ability to meet employer's attendance policy

Responsibilities:
* Perform various Mail Center activities (sorting, metering, folding, inserting, delivery, pickup, etc.) * Lift heavy boxes, files or paper when needed * Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude * Demonstrate flexibility in satisfying customer demands in a high volume, production environment * Consistently adhere to business procedure guidelines * Adhere to all safety procedures * Take direction from supervisor or site manager * Maintain all logs and reporting documentation; attention to detail * Participate in cross-training and perform other duties as assigned (Filing, outgoing shipments, etc.) * Operating mailing, copy or scanning equipment * Shipping & Receiving * Handle time-sensitive material like confidential, urgent packages * Perform other tasks as assigned * Scanning incoming mail to recipients * Perform file purges and pulls * Create files and ship files * Provide backfill when needed * Enter information daily into spreadsheets * Identify charges and match them to billing * Sort and deliver mail, small packages

Comments/Special Instructions
There is a possibility that of these 4 people....we may need 2 for morning shift (8AM - noon) and 2 for afternoon shift (noon-4PM)