Guest Relations/Bell/Valet Attendant at Ho'olei - Part Time

A Ho'olei Guest Relations Attendant with Waldorf Astoria Hotels and Suites is responsible for serving as the goodwill ambassador for Ho'olei at Grand Wailea and Maui.  Build relationships and create value for all guests.  Acknowledge guest differences and cater to special needs.  Be visible to guests and staff and be knowledgeable about the property, amenities and services offered to Ho'olei at Grand Wailea guests. Serve as first responder to guest requests, issue resolution and shuttle services.

 

 

What will it be like to work for this Hilton Worldwide Brand?

What began with the world's most iconic hotel is now the world's most iconic portfolio of hotels. In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as the rich legacy of Waldorf Astoria. Simply stated, Waldorf Astoria embodies timeless elegance.

We are bringing that legacy to life every day, with fresh, modern expressions of the essence of Waldorf Astoria. We are providing guests the exceptional environments and the personalized attention that are the source of those unforgettable moments that create a singular experience.

Waldorf Astoria Hotels & Resorts is one of Hilton Worldwide's ten market-leading brands. For more information visit www.hiltonworldwide.com.

If you understand the value of providing guests with an exceptional environment and personalized attention, you may be just the person we are looking for to work as a Team Member with Waldorf Astoria Hotels & Resorts.

What will I be doing?

Serve as the goodwill ambassador for Ho'olei at Grand Wailea and Maui.  Build relationships and create value for all guests.  Acknowledge guest differences and cater to special needs.  Be visible to guests and staff and be knowledgeable about the property, amenities and services offered to Ho'olei at Grand Wailea guests. Serve as first responder to guest requests, issue resolution and shuttle services.

• Assist the shuttle drives with transportation to and from Ho'olei and Grand Wailea. Serve as shuttle driver available to guests within the Ho'olei development and between Ho'olei and the Grand Wailea Resort.
• Assist with welcoming guest to the property, escort and familiarize new arrivals to the property as well as completing the check-in process.
• Assist with guest experience around recreation complex including pool area and fitness center. Keep recreation area clean and stocked.  Clear dirty towels off the pool deck and lounges.  Refill water stations and supplies around the recreation complex.  Remove trash from pool area and organize chairs and cushions to create an organized deck area.  Restock pool towels.  Check locker room facilities and fitness center on a  regular basis.
• Collect and deliver guest requested items (might involve off property runs to gather the necessary items in time sensitive situations).
• Assist with all guest requests including luggage, grocery delivery, and provide introduction to guest's unit.

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

• Recommend concierge services and up sell ala carte services to guests.
• Fully understand guest experience from pre-arrival to post-departure and find ways to improve that experience.
• Maintain general understanding of overall property operations including housekeeping, maintenance, community association standards and rules.
• Ensure proper care of VIP's at desk and throughout stay.
• Maintain guest tracking system to ensure the highest of guest experiences.
• Assist the Guest Relations Coordinator(s) as needed
• Attend all required meetings.
• Knowledge of and compliance with all Emergency procedures. Reports unsafe conditions, as appropriate.
• Ability to work outdoors for extended periods of time and continuously performs the essential job functions.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy.
• Maintain a professional and friendly relationship with other departments, team members and guests.
• Knowledgeable about Hawaii and Maui.
• Maintains work area in a neat and orderly fashion.
• Other duties as assigned by management.

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

What are we looking for?

EDUCATION

High school graduate or equivalent required, college degree preferred. 

 

EXPERIENCE

Oneyear customer service experience required.  Guest Service experience preferred.

 

LICENSES OR CERTIFICATES

Valid Driver's License. Clean driving abstract

Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

 

H Hospitality - We're passionate about delivering exceptional guest experiences.

I Integrity - We do the right thing, all the time.

L Leadership - We're leaders in our industry and in our communities.

T Teamwork - We're team players in everything we do.

O Ownership - We're the owners of our actions and decisions.

N Now - We operate with a sense of urgency and discipline

 

In addition, we look for the demonstration of the following key attributes in our Team Members:

• Living the Values
• Quality
• Productivity
• Dependability
• Customer Focus
• Teamwork
• Adaptability

What benefits will I receive?

Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwide's Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-team team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.

 

EOE/AA/Disabled/Veterans