Team Leader - Full-time

Hours: Graveyard shift, 12:30 am – 9:00 am, Monday – Friday with rotating Saturdays. Holidays as needed.Manages the day-to-day activities for a specific team in the Processing Center in one of several departments (e.g., Card Production, Print Mail Production and Item Processing to drive business results and ensure productivity goals are exceeded. Develops, coaches, trains and evaluates employees; may be responsible for staffing and scheduling. Also responsible for supporting Company, Department and Center goals and initiatives through implementation of directives, policies, procedures, quality standards, and process improvements.Principal Responsibilities and DutiesDevelops employees and teamCreates a positive and engaged work environment by building trust and empowering and motivating team membersDevelops, promotes, and maintains collaborative working relationships among team members, and proactively addresses potential issues/conflictsRetains, motivates and recognizes employeesMentors, develops and trains new and existing employees, leading by example and demonstrating best practicesProactively coaches employees and finds both formal and informal opportunities to share experience, expertise and knowledgeTailors coaching and development to employees, providing specific and actionable recommendationsProvides regular and scheduled feedback on job performanceMay serve as a mentor to, and benchmarks with, peers to share knowledge and successful practicesRapidly assimilates and integrates new members to the teamManages business operations and resultsManages team performance to achieve or exceed established goals, proactively monitoring daily activities of direct reportsImplements and executes established business strategiesWorks with management to develop team goalsHolds self and others accountable for achieving results, following processes and delivering high standards of accuracy and efficiency in work performedManages workflow by delegating and re-assigning work activities to team membersReview and validation of quality controls; matrices, out-the-door product, and production safetyCommunicates changes in work activities and priorities to employeesAssists team in adjusting and responding to change, maintaining personal and team work effectiveness during changing or ambiguous situationsAnalyzes information such as performance metrics, data, outputs and reports, and communicates relevant informationRecommends improvements to processes and procedures to improve overall performance, results, and customer experienceSolicits feedback from direct reports on how to improve processes and proceduresEnsures that activities of the team are in compliance with company policies and procedures, and applicable local, state, and federal lawsManages customer related activitiesManages personnel actions and activitiesAssists in the selection of employeesEvaluates performance and conducts performance reviewsRecommends promotions, transfers, and salary increasesDocuments coaching, counseling and corrective action of direct reportsPerforms general administrative tasks, e.g., timekeepingMaintains and updates working filesAssists with additional/special projects as neededRequired Skills, abilities and educationHigh school diploma or equivalent required2-year or 4-year college degree in a business related field is preferredMinimum of 2 years relevant work experience is required1-2 years of experience leading teams, people and/or processes is requiredAbility to lead others to improved job performanceAbility to present information, analyses, ideas, and opinions in writing in a clear and convincing manner and the ability to organize written ideas clearlyAbility to learn/acquire new concepts, processes, and technologyStrong problem solving and analytical skillsDemonstrated leadership abilityDetail-oriented, self-motivated, efficient and organizedKnowledge of company policies and/or applicable local, state and federal regulations and laws governing business processesSkill working with personal computers and software applicactions (e.g., Microsoft Office suite, word-processing, spreadsheets, databases, etc).

Qualifications

Principal Responsibilities and Duties
Develops employees and team
Creates a positive and engaged work environment by building trust and empowering and motivating team members
Develops, promotes, and maintains collaborative working relationships among team members, and proactively addresses potential issues/conflicts
Retains, motivates and recognizes employees
Mentors, develops and trains new and existing employees, leading by example and demonstrating best practices
Proactively coaches employees and finds both formal and informal opportunities to share experience, expertise and knowledge
Tailors coaching and development to employees, providing specific and actionable recommendations
Provides regular and scheduled feedback on job performance
May serve as a mentor to, and benchmarks with, peers to share knowledge and successful practices
Rapidly assimilates and integrates new members to the team
Manages business operations and results
Manages team performance to achieve or exceed established goals, proactively monitoring daily activities of direct reports
Implements and executes established business strategies
Works with management to develop team goals
Holds self and others accountable for achieving results, following processes and delivering high standards of accuracy and efficiency in work performed
Manages workflow by delegating and re-assigning work activities to team members
Review and validation of quality controls; matrices, out-the-door product, and production safety
Communicates changes in work activities and priorities to employees
Assists team in adjusting and responding to change, maintaining personal and team work effectiveness during changing or ambiguous situations
Analyzes information such as performance metrics, data, outputs and reports, and communicates relevant information
Recommends improvements to processes and procedures to improve overall performance, results, and customer experience
Solicits feedback from direct reports on how to improve processes and procedures
Ensures that activities of the team are in compliance with company policies and procedures, and applicable local, state, and federal laws
Manages customer related activities
Manages personnel actions and activities
Assists in the selection of employees
Evaluates performance and conducts performance reviews
Recommends promotions, transfers, and salary increases
Documents coaching, counseling and corrective action of direct reports
Performs general administrative tasks, e.g., timekeeping
Maintains and updates working files
Assists with additional/special projects as needed
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.