Capital One 360 Assistant Manager-Chicago - Full-time / Part-time

A bank was once a place we went to manage our money. Now, we can bank anywhere life takes us, at any time – and we don’t have to interrupt our lives to do it.

As an online and mobile bank, Capital One 360 lets people bank wherever and whenever they want – but we know that it’s important to be physically connected to the communities and Customers that we serve.

As the physical face of Capital One 360, our Cafés bring banking and living together to offer a space where our Customers can recharge their bank accounts, their devices and their lives by learning new ways to save time and money, trying out our digital and financial tools, grabbing a great cup of coffee, and getting to know our Associates and each other.

We’re excited to be growing and hiring across the country to build the next generation of retail banks based on sound practices and values so that our philosophy can transcend into our products and services. We hope you join our tremendous team that has helped changed our industry for the better. With thousands of employees, we never lose anyone in the shuffle, but celebrate individuals with respect and exceptional benefits. And we don’t just fill positions, but recruit the best and the brightest people that know how to set industry trends and wow customers. At Capital One, you’ll join a team of savvy professionals who know how to take technology to the next level and aren’t afraid of getting there quickly.


Summary
The Assistant Café Manager is responsible for the productivity, profitability and experience of the Café. Responsibilities and accountabilities include coaching, development, performance of all Café Associates including but not limited to their product knowledge and sales performance, advocacy efforts within the Café and their community, retail marketing and event execution. The Assistant Cafe Manager trains and schedules Café Associates to achieve agreed monthly/annual goals and targets. Provides leadership across the Café business, community and in the marketplace he/she is directly responsible for. Assists in preparing budgets, sales, forecasts, strategies and operates in a matrix project management role across the Café network.

The Assistant Café Manager will be accountable for generating new business, creating enthusiasm about the brand and operating a profitable Café.

Responsibilities:
- Assist in developing a business plan and sales strategy for the market to achieve Cafés sales goals and profitability.
- Initiates and coordinates development of action plans to penetrate new markets.
- Ensures tracking, monitoring and forecasting are in place to monitor the growth of the Café business.
- Manages inventory and vendor relationships.
- Develops and implements Café product promotions aligned with the Bank’s goals.
- Monitors and plans against possible competitive actions.
- Ensures adherence to business strategy and integrity of the brand.
- Manages safety, security and sanitation in conformance with regulatory and compliance standards and code of conduct.
- Fosters collaboration across the Bank and externally with all vendors and community partners.
- Other duties as assigned.