Customer Care Agent - Vehicle Assistance Service FT / PT - Full-time / Part-time

Are you a dedicated, enthusiastic and energetic individual looking for a full or part time opportunity where you can grow your career? If you want to work with people who are passionate about what they do, then look no further and join us!

DialAmerica is looking for an outgoing, computer savvy individual to join our team of Customer Care Agents for a premier vehicle assistance service offered by one of the nation's leading communications providers. As a Customer Care Agent, you will be responsible for receiving inbound calls to assist customers regarding their account and answer questions regarding the features of their service.

We offer flexible schedules of both full and part-time hours (up to 40 hours). Whether you're looking for morning or evening hours, we have a schedule to fit your lifestyle, in a professional, fun, team-oriented environment. Previous call center or customer service experience is a plus, but we will train the right person!

JOB RESPONSIBILITIES:

* Answer billing inquiries and resolve and escalate issues as necessary.
* Assist with requests for roadside assistance, mechanics hotline and travel discounts.
* Determine the status of membership materials and answer membership related questions.
* Assist with simple installation questions and general questions about features.
* Update customer accounts accurately and efficiently with details of each interaction.
* Adhere to call quality standards and efficiency goals.

JOB REQUIREMENTS:

* Ability to pass a background check and drug screen.
* Strong attention to detail, dependability and follow-through
* Ability to quickly & accurately enter data on several computer applications in a Windows environment while engaging the customer.
* Ability to work 25-40 hours per week, including one shift during the weekend.
* Excellent verbal and written communication skills.

WE OFFER:

* Weekly Pay & Paid on-the-job Training
* Flexibility - We work with your schedule
* Healthcare Coverage plan is available after 3 months.
* 401K Plan
* Referral Bonus Program
* Family Atmosphere - A supportive & motivating Staff to help you succeed
* Professional & upbeat office environment