Customer Service

We have a full-time/part-time opening for a Customer Service.

Must be able to work various shifts per week.

Customer Solutions Rep. Description Summary: The Customer Solutions Representative provides assistance to our customers regarding problems or situations that they are unable to resolve on their own. The Customer Solutions Representative is essential in creating customer loyalty and repeat business by providing world-class service through quick response times and striving to find satisfactory solutions to every customer. Education/Experience - High school diploma or equivalent. - Bachelor's Degree preferred - 1 year of experience with direct customer contact including problem resolution or related experience Skills and Competencies - Excellent written and verbal communication skills with the ability effectively interact with all stakeholder, especially with customers in pressured situations -Strong typing and data entry skills - Aptitude to learn new applications quickly and put them into practical use. - Basic knowledge of Microsoft Windows Operating system and Microsoft Office - Good organizational skills - History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines - Demonstrated ability to quickly and efficiently resolve customer issues. - Strong creative problem solving skills to resolve customer situations - Must be able to work independently and in a team-oriented environment - Basic computer product knowledge preferred Major Job Duties and Responsibilities - Receiving and resolving incoming calls and e-mails directly from customers regarding: - Requests for return of merchandise - Damage or lost shipping claims - Order status - Billing or accounts receivable requests - Rescheduling pick up of returns - All other issues that pertain to Customer Service - Taking ownership of Customer Service Case requests to resolve customer issues - Follow up with customers regarding issues that cannot be resolved on first call - Communicating with customers and account managers regarding situations that arise via e-mail, phone and web chat. - Handling escalated customer issues when necessary - Working with team to manage daily workflow so that all inquiries are responded to by close of business