TRICARE - Marketing e Commerce Analyst - Minnetonka, MN or Phoenix, AZ Telecommute

The e Commerce Ops role is involved in
supporting initiatives, strategies and tactics to promote the organization's
digital products and services for the Military and Veterans Group. This will be
a key contributor position focused on email/text and paperless programs. 
Role will work with a team of digital analysts and campaign resources as
well as support the growth and expansion of the ''digital experience'' from the
viewpoint of the customer. This candidate will support the operations for the
email/paperless programs, creating campaigns, managing data files, ensuring
email template completion, supporting the intake process, and minimal
production of dashboards.

As
a potential government contractor, this position requires U.S. citizenship and
proof of favorable adjudication following submission of Department of Defense
form SF85P.

Primary
Responsibilities:

• Operational support of the
  M&V email/text/paperless program

• Support emerging customer needs
  and understands the Voice of the Customer.

• Contributes to solving the
  unique and complex problems preventing adoption and utilization of
  paperless program that may have broad impact on the business.

• Supports Leadership in the
  development of digital strategy

• Tracking and
  analyzing email performance, open and click activity, and associated
  operational impacts

• Implements
  thoughtful, insightful reports to manage analytics communication with
  department and leadership

• Supports A/B testing
  and segmentation planning to further drive email engagement and conversions

• Contributes to
  business analysis, QA, defect tracking, and release planning of automated
  email/text/paperless program development

• Ability to expand capabilities
  and accountabilities as the team expands and grows to meet business needs

• Leads small initiatives and
  operational requests to achieve key business objectives, tracking to goals
  and KPIs

• Ability to take direction and
  execute to timelines

• High School Diploma/ GED
• 1+ years experience in the Healthcare Industry
• 2+ years experience with digital programs
• United States Citizenship
• Ability to obtain favorable adjudication following submission of Department of Defense form SF86 NAC form SF86