Medicaid Enrollment and Eligibility Operations Mgr (Deputy Enrollment/Eligibility Mgr)

Xerox is the world's leading enterprise for business process and document management. Its services, technology, and expertise enable workplaces - from small businesses to large global enterprises - to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox serves clients in more than 160 countries. For more information, visit www.xerox.com, www.news.xerox.com, www.realbusiness.com or www.xerox.com/businessservices .

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If you meet the requirements of this position and want to work for a world-class company with a great marketplace reputation, apply today.

Position is in Richmond, VA.

Deputy Account Manager

The Deputy Account Manager plays an active role in the account's Eligibility and Enrollment day-to-day management, and continual process improvement delivering operational excellence. This position has responsibility for the overall operations management, and as such must be an Eligibility and Enrollment subject matter expert. Additionally, this position reports to the account manager and is responsible for resolving any concerns arising from both internal operations and external relations.

Responsibilities include:

Builds effective relationships with the client's management team, community groups, and other stakeholders

Maintains and enhances existing client relationships and ensures customer satisfaction

Analyzes client's needs and makes recommendations of additional product/services offered by Xerox

Leads operations teams and ensure all Service Level Agreements are met or exceeded.

Analyzes workflow and assignments to ensure efficient and cost effective operations; develops/implements process and service improvements as needed

Provides regular updates to senior management regarding client issues, budgets, etc

Plans, manages, and controls the day-to day activities of a team that provides operational support for a business unit or group in a non-manufacturing environment.

Works with cross-functional teams for operational input to systems and infrastructure updates

Daily interaction with co-located client staff and executive leadership

May perform one or more of the following:

Establishes operational objectives and work plans, and delegates assignments to subordinate managers.

Develops systems and services that support Xerox and business unit needs

Provides leadership and focus in area of expertise.

Responsible for achieving measurable results on time and on budget.

Responsible for meeting operational service levels as required by the client

Develop and subsequently implement new projects, policies and procedures for the department(s) to meet specific goals.

Formulates and implements procedures on operational processes -- including continuous improvement initiatives

Ensures operations' effective achievement of objectives.

Prepares related reports and audits current procedures to monitor efficiency of operations.

Ensures that business practices are performed in accordance with Xerox policy, procedure and applicable federal, state, and local laws and regulations.

Ensures employee conformance to established policies and practices.

Selects, develops, and evaluates personnel ensuring efficient operation of the function.

All other duties as assigned.

Required Experience:

3-5 years healthcare experience

2-4 years health insurance eligibility policy or determination experience; Medicaid experience preferred

3-5 years management experience

2 years project management experience

4 year degree

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to accommodations@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.