Banking Operations Customer Service

We have a opening for a Banking Operations Customer Service.

Must be able to work various shifts per week.

Manpower is looking for experienced professional with a background in Banking and Financial Services THE PAY RATE IS $18 AN HOUR PLEASE NOTE FLEXIBILITY IS A MUST FOR THESE ROLES NO EXCEPTIONS CAN BE MADE This assignment is for 5 months The job is located in Framingham, MA Here are the shifts available 8:30a - 5:00p Monday - Friday (Saturday & Sunday off) 8:30a - 5:00p Saturday - Wednesday (Thursday & Friday off) 8:30a - 5:00p Saturday, Monday, Tuesday, Wednesday & Friday (Sunday & Thursday off) 12:30p - 9:00p Saturday, Tuesday, Wednesday, Thursday, Friday (Sunday & Monday off) 12:30p - 9:00p Sunday - Thursday (Friday & Saturday off) Job Description Assisting customers with validation of transactions via the phone (inbound & outbound) in a Contact Center environment with a heightened sense of urgency in a fast-paced environment. Interacts with internal and external customers and supervisor to recommend and perform appropriate actions required to mitigate losses and to provide a positive customer experience. Identify fraud patterns and communicate observations to analyst(s). Documents and evaluates results of actions to support fraud trending and reporting and ensures that best practices are followed. Provide exceptional service to internal and external customers, including support all branches. Provide support to Field Investigators. Identify control issues/policy violations and propose actions to mitigate reoccurrence. Maintain and update case management system for tracking of fraud cases and relevant information. Rapidly decision and accurately code results. Determine next action based on research results to mitigate fraud losses. Comply with all applicable federal regulations in decision process. Assist with more complex assignments as requested. Moderate ability to analyze high volume of transaction data; determine probability of fraud; and take appropriate action to mitigate fraud losses. Aptitude to quickly learn computer systems, applicable policies and procedures, and relevant bank regulations. Ability to multi-task as required. Good communication skills. High degree of ethics, professionalism and personal responsibility. Works well in a team environment. Qualifications Bachelor degree in a Business or Criminal Justice related field preferred; not required depending upon experience. Financial services experience, plus a basic understanding of fraud detection and prevention. Ability to multi-task as required. Ability to work independently on special projects. Demonstrates aptitude to utilize computer systems, phone systems, adhere to bank policies and procedures, and ensure compliance with applicable bank regulations. Good communication skills; both written and verbal. High level of professionalism and confidentiality. Works well in a team environment. Describe the basic function/primary purpose of the position. Researches and analyzes high risk debit and credit card transactions to identify possible cases of fraud. Recognizes complex high risk transactions and escalates to supervisor. - Interacts with internal and external customers to decision transactions; performs appropriate actions required to mitigate losses; and provides a positive customer experience. Documents results of actions taken to support fraud trending and reporting. Position Duties / Responsibilities Research and analyze high risk debit and credit card transactions with a sense of urgency in a fast paced environment. Rapidly decision and accurately code results. Determine next action based on research results to mitigate fraud losses. Identify fraud patterns and communicate observations to analyst(s). Comply with all applicable federal regulations in decision process. Provide exceptional service to internal and external customers, including support all branches and customer contact centers. Maintain and update case management system for tracking of fraud cases and relevant information. Provide support to Field Investigators. Identify and escalate control issues and policy violations. Education (HS Diploma, Under/Graduate Degree Business Experience Minimum 2 years financial services experience and experience with debit / credit card experience.