Data Network Analyst

11025767 / 1949
Data Network Analyst
5 month contract
Portland, OR

MUST HAVE RECENT Cisco Call Manager experience

REQUIRED:
Bachelors Degree in Information Systems, Engineering or a related field; or the equivalent combination of education and experience
3+ years experience with a focus on telecommunications management of VoIP systems
5 years voice and/or data network or general information technology experience
1 year of experience in administration of Cisco Unified Call Manager and related IOS gateway infrastructure
2 years of administrating end-user functional needs for PBX or IP-based telephony systems, including fundamental understanding of client needs for call treatment, forwarding, configuration, voice mail services, et al.
Knowledge of telecommunications systems such as Cisco Call Manager and voice gateways, voice applications and understanding of network technology
Communication and interpersonal skills including the ability to consult with internal and external customers regarding matters and issues which may be sensitive in nature
Ability to work with all levels of an organization including people with different styles and backgrounds; ability to work as a member of a team
Knowledge of applicable Company policies and procedures; applicable federal, state, and local governmental laws and regulations
Good understanding of VoIP and network protocols such as SIP, H.323, TCP/IP, and OSI model in order to troubleshoot and solve the majority of client and enterprise-level issues.
Must have passed, or have the ability to pass, the Cisco CCNA-voice certification exam.
Operational understanding of PSTN and layer-1 voice transport, including T1-CAS, T1-PRI, FXO/FXS.
Ability to use Microsoft Office-based applications including Word and Excel.
Communication and interpersonal skills including the ability to consult with internal and external customers regarding matters and issues which may be sensitive in nature.
Ability to act as technical lead in support of complex projects and effectively and diplomatically represent the department and externally.
Ability to learn new and complex technologies independently

RESPONSIBILITIES:
Daily administration of Cisco Unified Call Manager, Cisco Unified Presence, Microsoft Lync, voice call recording solutions and other voice and network systems.
Includes moves, adds, changes and deletes of user accounts as well as developing and improving existing process, documentation and workflow with deployment engineers and help desk analysts.
Support, maintain, and manage daily activities related to E-911 solutions such as PS-ALI.
Develop analysis to isolate and diagnose complex voice network and application incidents and problems.
Provide excellent customer service to clients in troubleshooting and resolving issues, concerns and servicing feature requests.
Analyze complex re-occurring voice and data network problems through root-cause analysis to find and implement solutions.
Familiarity with Cisco phones and IOS gateways to be able to perform firmware upgrades, routine call routing changes (including dial-peer and translation-pattern constructs), coordinate hardware break-fix issues, and work with Cisco TAC, as needed to solve complex technical issues.
Assist in change management through planning, researching impact and configuration of new technology for introduction into the production voice network.
Ability to serve on a 24x7 on-call rotation, as needed.
Ability to complete some work tasks after-hours and on weekends in order to meet change control requirements.

Experis is an Equal Opportunity Employer (EOE/AA)