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General Manager- 5th Avenue- Club Monaco - 18718
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | manhattan, New York |
About this job
Club Monaco is an international brand that designs and creates modern yet timeless clothing and accessories for women and men. Since its first store opened in Toronto in 1985, Club Monaco has been recognized by fashion influencers for its thoughtfully designed, purposeful collections featuring relevant, wearable pieces, fine fabrics and exceptional fits. In 1999, Club Monaco became a subsidiary of the Polo Ralph Lauren Corporation.
Overview The General Manager contributes to the successful financial growth of the company by ensuring customer service exceeds beyond expectations, ensuring the operations are executed in line with Club Monaco policies and procedures, and recruitment, development and retention of high performing teams. This role is responsible for the overall results of the Westbourne Grove Store. Responsibilities Operational Duties Ensure all opening and closing store procedures occur in a timely and efficient manner Monitor and execute daily payroll goals Organize schedules for Managers and Stylists Secure Company assets through implementation of effective Loss Prevention methods and policies and proceduresFinancial Achieve or exceed financial plans through effective planning and management Analytical and strategic management of sales and wage budgets to determine and launch actions to meet/ exceed goals Utilize all tools / support available to develop creative approaches to driving the business results in all locations Monitors sales and financial results of multiple locations Ensures all stores actions optimize sales, merchandise investment, wage investment and minimize stock shortage Ensure disciplined control of all store expenses Lead the stores business planning process Customer Service Ensure customer service levels are met and exceeded beyond expectations at every opportunity Understand and enhance the customers experience through effective communication, service, and selling culture Demonstrate ways to increase personal and store productivity Communicate merchandise opportunities / customer feedback to managers Apply sales transaction knowledge to process routine discounts, holds, gift certificate sales, special orders, exchanges, refunds, credit vouchers and alterations Develop Clientelling program Human Resources Recruit quality high level candidates Maintain, train, and develop a strong team Provide store management and service associates with continuous performance feedback and necessary training to assist them to meet current and future position requirements Contribute to long term growth through minimum turnover Ensure management and service associates clearly understand and meet job expectations Schedule and facilitate training sessions where needed to develop individual and overall team skills and abilitiesInventory Management Ensure operational integrity in routines and practices in how the store runs Train managers and service associates in inventory management and supervises physical inventory count Train/coach and audits store management and associates regularly on meeting timelines and standards related to direction on markdowns, promotional set up, merchandising direction, damage processing, consolidations and overall store standards Provide DM and corporate with inventory feedback/requests as neededVisual Presentation/Store Maintenance Ensure the brand integrity of the company is reflected to customer Train and support management and service associates in the planning and supervision of store flips and regular merchandising needs Ensure store works to merchandising/flip calendars Ensure store meets visual merchandising and maintenance standards
Skills and RequirementsRequires 5 + years store management experience A solid understanding of and appreciation for the Club Monaco brand and aesthetic Computer proficiency with MS Office; Outlook, Excel, Word Excellent interpersonal skills supporting a team environment Excellent English communication - verbal and written Excellent time management/project skills A solid understanding and knowledge of Club Monaco Policy and Procedures Strong planning and organizational skills with a sense of priority for deadlines and attention to detail Ability to recognize and react to changing work demands Comfortable and confident in making effective autonomous (and group) decisions in a timely manner Goal oriented: ability to stay focused on creating winning results Dedicated to high levels of Customer Service and proven Sales resultsAbility to adapt to change
Club Monaco is a dynamic, rapidly growing retail brand that continues to offer modern style and a unique voice within the fashion and retail industries. Headquartered in New York Citys Chelsea Gallery district, Club Monaco can be found in over 140 locations worldwide with stores in the United States, London, Paris, Sweden, Canada, Hong Kong, Seoul, Beijing, and Macau.
Overview The General Manager contributes to the successful financial growth of the company by ensuring customer service exceeds beyond expectations, ensuring the operations are executed in line with Club Monaco policies and procedures, and recruitment, development and retention of high performing teams. This role is responsible for the overall results of the Westbourne Grove Store. Responsibilities Operational Duties Ensure all opening and closing store procedures occur in a timely and efficient manner Monitor and execute daily payroll goals Organize schedules for Managers and Stylists Secure Company assets through implementation of effective Loss Prevention methods and policies and proceduresFinancial Achieve or exceed financial plans through effective planning and management Analytical and strategic management of sales and wage budgets to determine and launch actions to meet/ exceed goals Utilize all tools / support available to develop creative approaches to driving the business results in all locations Monitors sales and financial results of multiple locations Ensures all stores actions optimize sales, merchandise investment, wage investment and minimize stock shortage Ensure disciplined control of all store expenses Lead the stores business planning process Customer Service Ensure customer service levels are met and exceeded beyond expectations at every opportunity Understand and enhance the customers experience through effective communication, service, and selling culture Demonstrate ways to increase personal and store productivity Communicate merchandise opportunities / customer feedback to managers Apply sales transaction knowledge to process routine discounts, holds, gift certificate sales, special orders, exchanges, refunds, credit vouchers and alterations Develop Clientelling program Human Resources Recruit quality high level candidates Maintain, train, and develop a strong team Provide store management and service associates with continuous performance feedback and necessary training to assist them to meet current and future position requirements Contribute to long term growth through minimum turnover Ensure management and service associates clearly understand and meet job expectations Schedule and facilitate training sessions where needed to develop individual and overall team skills and abilitiesInventory Management Ensure operational integrity in routines and practices in how the store runs Train managers and service associates in inventory management and supervises physical inventory count Train/coach and audits store management and associates regularly on meeting timelines and standards related to direction on markdowns, promotional set up, merchandising direction, damage processing, consolidations and overall store standards Provide DM and corporate with inventory feedback/requests as neededVisual Presentation/Store Maintenance Ensure the brand integrity of the company is reflected to customer Train and support management and service associates in the planning and supervision of store flips and regular merchandising needs Ensure store works to merchandising/flip calendars Ensure store meets visual merchandising and maintenance standards
Skills and RequirementsRequires 5 + years store management experience A solid understanding of and appreciation for the Club Monaco brand and aesthetic Computer proficiency with MS Office; Outlook, Excel, Word Excellent interpersonal skills supporting a team environment Excellent English communication - verbal and written Excellent time management/project skills A solid understanding and knowledge of Club Monaco Policy and Procedures Strong planning and organizational skills with a sense of priority for deadlines and attention to detail Ability to recognize and react to changing work demands Comfortable and confident in making effective autonomous (and group) decisions in a timely manner Goal oriented: ability to stay focused on creating winning results Dedicated to high levels of Customer Service and proven Sales resultsAbility to adapt to change
Club Monaco is a dynamic, rapidly growing retail brand that continues to offer modern style and a unique voice within the fashion and retail industries. Headquartered in New York Citys Chelsea Gallery district, Club Monaco can be found in over 140 locations worldwide with stores in the United States, London, Paris, Sweden, Canada, Hong Kong, Seoul, Beijing, and Macau.
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