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Supervisor - Casino Cashiering (3rd Shift) - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Elizabeth, Indiana |
About this job
Job Summary: Supervises the operations and personnel of the Cage on assigned shift and in compliance with Indiana Gaming Commission rules and Company policy. Also, supervises the operation of the Total Rewards Center. Provides excellent guest service to all guests, and serves as a positive role model for the property and company.
Qualifications: High school diploma or equivalent required. Previous supervisory experience preferred with a minimum one to two years experience within a casino cage or related field required. Qualified candidates must have good analytical, problem-solving, critical thinking and decision making skills. Excellent communication skills (oral and written) and interpersonal skills required. Must be able to lead and develop a team, and have a professional appearance.
Essential Functions:
* Supervises the Cage or Total Rewards operations and personnel on assigned shift.
* Maintains compliance with IGC regulations, internal control submissions and department policy and procedure.
* Ensures customer service standards are exceeded at all times and all departmental personnel are committed to excellence in the performance of their assigned duties.
* Coaches direct reports in the pertinent skills of operations and administration. Promotes effective utilization of equipment and manpower. Ensures staffing levels are adequate to cover business demands and Company assets are protected.
* Sets high personal standards for performance and encourages others to do the same.
* Ensures the integrity and overall accuracy of the Cage department including the daily reconciliation, monitoring of variances and reporting of all variances in excess of $500, are prepared timely and accurately in accordance with internal control submissions.
* Communicates and verifies cash reserves daily and places bank orders as necessary.
* Monitors inventory and makes deposits of excess coin and currency. Verifies bank deposits daily.
* Assists with shift closings and reconciliations.
* Works at the Total Rewards counter to assist guests with information and promote the benefits of the Total Rewards Program.
* Enters data into CMS ensuring accuracy on all accounts.
* For transactions that originate in Total Rewards but require completion, redemption, or payment at the Cage -- the individual that executes the transaction at the Cage shall not be the same individual that handled the transaction at Total Rewards.
* Maintain confidentiality of all matter regarding guest, team members and the business operation.
* Stays up to date on all aspects of property promotions and communicates information to both guests and team members.
* Proactively recognizes, rewards and celebrates outstanding examples of employee performance. Is present and actively participates in buzz sessions.
* Counsels, guides and instructs assigned personnel in the performance of their duties.
* Serves as a role model to all employees at all time.
* Other duties as assigned.
Qualifications:
Physical, Mental and Environmental Demands:
Must be able to work independently.
Must be able to stand and walk for long periods of time (minimum 4-6 hours).
Must be able to respond calmly and make rational decisions, when handling guest and employee conflicts.
Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
Responds to visual and aural cues.
Must be able to stoop, kneel, twist, and turn, and have the manual dexterity to grab, grip, sort, tear, push, pull, type and operate a computer and other necessary office equipment.
Must be able to tolerate areas containing second hand smoke, dust, loud noises and bright lights.
Must be able to work nights, weekends and holidays.
Certificates, Licenses, Registrations: Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission.
Horseshoe Southern Indiana is the world's largest riverboat casino with over 90,000 sf of gaming action, we're located just 20 minutes from downtown Louisville, Kentucky and situated in Elizabeth, Indiana (Harrison County). The property is just 10 minutes south of New Albany, Indiana on Hwy 111.
Caesars Entertainment/Horseshoe So. Indiana is an Equal Opportunity Employer.
' GREAT OPPORTUNITIES FOR GROWTH' -- Stick with Caesars Entertainment and you can go places. Just climb aboard the most progressive career building system in the industry and hold on as Caesars Entertainment helps you get where you want to be. With programs such as referral bonuses, tuition reimbursement, 401-k, company-wide internal transfer opportunities, you'll have every opportunity to turn your job into something more.
Qualifications: High school diploma or equivalent required. Previous supervisory experience preferred with a minimum one to two years experience within a casino cage or related field required. Qualified candidates must have good analytical, problem-solving, critical thinking and decision making skills. Excellent communication skills (oral and written) and interpersonal skills required. Must be able to lead and develop a team, and have a professional appearance.
Essential Functions:
* Supervises the Cage or Total Rewards operations and personnel on assigned shift.
* Maintains compliance with IGC regulations, internal control submissions and department policy and procedure.
* Ensures customer service standards are exceeded at all times and all departmental personnel are committed to excellence in the performance of their assigned duties.
* Coaches direct reports in the pertinent skills of operations and administration. Promotes effective utilization of equipment and manpower. Ensures staffing levels are adequate to cover business demands and Company assets are protected.
* Sets high personal standards for performance and encourages others to do the same.
* Ensures the integrity and overall accuracy of the Cage department including the daily reconciliation, monitoring of variances and reporting of all variances in excess of $500, are prepared timely and accurately in accordance with internal control submissions.
* Communicates and verifies cash reserves daily and places bank orders as necessary.
* Monitors inventory and makes deposits of excess coin and currency. Verifies bank deposits daily.
* Assists with shift closings and reconciliations.
* Works at the Total Rewards counter to assist guests with information and promote the benefits of the Total Rewards Program.
* Enters data into CMS ensuring accuracy on all accounts.
* For transactions that originate in Total Rewards but require completion, redemption, or payment at the Cage -- the individual that executes the transaction at the Cage shall not be the same individual that handled the transaction at Total Rewards.
* Maintain confidentiality of all matter regarding guest, team members and the business operation.
* Stays up to date on all aspects of property promotions and communicates information to both guests and team members.
* Proactively recognizes, rewards and celebrates outstanding examples of employee performance. Is present and actively participates in buzz sessions.
* Counsels, guides and instructs assigned personnel in the performance of their duties.
* Serves as a role model to all employees at all time.
* Other duties as assigned.
Qualifications:
Physical, Mental and Environmental Demands:
Must be able to work independently.
Must be able to stand and walk for long periods of time (minimum 4-6 hours).
Must be able to respond calmly and make rational decisions, when handling guest and employee conflicts.
Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
Responds to visual and aural cues.
Must be able to stoop, kneel, twist, and turn, and have the manual dexterity to grab, grip, sort, tear, push, pull, type and operate a computer and other necessary office equipment.
Must be able to tolerate areas containing second hand smoke, dust, loud noises and bright lights.
Must be able to work nights, weekends and holidays.
Certificates, Licenses, Registrations: Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission.
Horseshoe Southern Indiana is the world's largest riverboat casino with over 90,000 sf of gaming action, we're located just 20 minutes from downtown Louisville, Kentucky and situated in Elizabeth, Indiana (Harrison County). The property is just 10 minutes south of New Albany, Indiana on Hwy 111.
Caesars Entertainment/Horseshoe So. Indiana is an Equal Opportunity Employer.
' GREAT OPPORTUNITIES FOR GROWTH' -- Stick with Caesars Entertainment and you can go places. Just climb aboard the most progressive career building system in the industry and hold on as Caesars Entertainment helps you get where you want to be. With programs such as referral bonuses, tuition reimbursement, 401-k, company-wide internal transfer opportunities, you'll have every opportunity to turn your job into something more.
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