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ADMINISTRATIVE ASSISTANT
•30 days ago
| Hours | Part-time, Full-time |
|---|---|
| Location | bronx, Bronx, New York |
About this job
Handle inbound/outbound calls, chats, and email accurately and professionally
Respond to all customer inquiries and probe accordingly as to handle their issue in a timely and organized manner set forth by company policies and procedures
Analyze customer history and work with customers to resolve their issues, and/or recommend an appropriate solution while providing "best in class" customer service
Research required information using available resources
Identify and escalate priority issues to ensure a positive customer experience
Conduct warm transfers to appropriate departments
Follow-up with customers as necessary
Respond to all customer inquiries and probe accordingly as to handle their issue in a timely and organized manner set forth by company policies and procedures
Analyze customer history and work with customers to resolve their issues, and/or recommend an appropriate solution while providing "best in class" customer service
Research required information using available resources
Identify and escalate priority issues to ensure a positive customer experience
Conduct warm transfers to appropriate departments
Follow-up with customers as necessary
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