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Call Centre
•30 days ago
| Hours | Part-time, Full-time |
|---|---|
| Location | Michigan Birmingham, Michigan |
About this job
Principal Responsibilities:
* Successfully complete training to become knowledgeable about the waste services industry and Republic Services' processes, services and policies.
* Respond in a timely and accurate manner to routine customer service calls, ensuring that residential customer issues and concerns are treated in a respectful and professional manner.
* Effectively respond to routine issues regarding general commercial service changes and contract compliance matters, which may involve outbound calls and other communications to resolve simple issues including service level changes, contractual obligations, billing questions, service cancellations, price increases and equipment issues.
* Return all internal and external calls, emails and facsimiles in a timely manner to ensure that customers' concerns are understood, addressed and resolved in an efficient and complete manner as possible.
* Receive and review individual performance metric reports and action plan with manager to understand individual performance.
* Enter service and route data into computer for billing and route scheduling purposes.
* Log information about customer service interactions into systems; update in a timely and accurate manner so that associates are able to track services inquiries and resolution.
* Perform other job-related duties as required.
The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
Preferred Qualifications:
* Associate's Degree.
Minimum Qualifications:
* High School diploma or GED.
Other Knowledge, Skills & Abilities:
* Good time management skills to ensure assigned responsibilities are completed in an efficient manner.
* Good communication skills; is able to effectively communicate to all levels of management and customers.
* Strong active listening skills; gives full attention to what other people are saying, taking time to understand the points being made, asking questions when appropriate, and letting others fully state their ideas.
* Grasps concepts quickly and has good follow through skills; adheres to work schedule and follows through on challenges as they arise; maintains a positive outlook.
* Excellent written and verbal presentation skills.
* Excellent self-motivation skills; maintains a feeling of pride in work; has a strong work ethic and strives to achieve all goals.
* Is trustworthy and maintains the highest level of confidentiality at all times.
* Is high energy, friendly and engaging.
* Excellent service orientation; actively looks for ways to help people.
* Successfully complete training to become knowledgeable about the waste services industry and Republic Services' processes, services and policies.
* Respond in a timely and accurate manner to routine customer service calls, ensuring that residential customer issues and concerns are treated in a respectful and professional manner.
* Effectively respond to routine issues regarding general commercial service changes and contract compliance matters, which may involve outbound calls and other communications to resolve simple issues including service level changes, contractual obligations, billing questions, service cancellations, price increases and equipment issues.
* Return all internal and external calls, emails and facsimiles in a timely manner to ensure that customers' concerns are understood, addressed and resolved in an efficient and complete manner as possible.
* Receive and review individual performance metric reports and action plan with manager to understand individual performance.
* Enter service and route data into computer for billing and route scheduling purposes.
* Log information about customer service interactions into systems; update in a timely and accurate manner so that associates are able to track services inquiries and resolution.
* Perform other job-related duties as required.
The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.
Preferred Qualifications:
* Associate's Degree.
Minimum Qualifications:
* High School diploma or GED.
Other Knowledge, Skills & Abilities:
* Good time management skills to ensure assigned responsibilities are completed in an efficient manner.
* Good communication skills; is able to effectively communicate to all levels of management and customers.
* Strong active listening skills; gives full attention to what other people are saying, taking time to understand the points being made, asking questions when appropriate, and letting others fully state their ideas.
* Grasps concepts quickly and has good follow through skills; adheres to work schedule and follows through on challenges as they arise; maintains a positive outlook.
* Excellent written and verbal presentation skills.
* Excellent self-motivation skills; maintains a feeling of pride in work; has a strong work ethic and strives to achieve all goals.
* Is trustworthy and maintains the highest level of confidentiality at all times.
* Is high energy, friendly and engaging.
* Excellent service orientation; actively looks for ways to help people.
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