Manager, Tmobile At Work, Retail

As America'™s Un-carrier, T-Mobile US, Inc. (NYSE: 'Å“TMUS') is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company'™s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 53 million wireless subscribers and provides products and services through 70,000 points of distribution.

The Manager, T-Mobile @ Work, Retail reports to the Regional Retail Director and supports the regions Retail @Work selling efforts. The role drives @Work sales in retail stores through a team of 4-10 Specialist, T-Mobile @ Work, Retail who are assigned retail districts. The @Work team coaches, motivates,trains and supports the Retail @Work selling behaviors necessary to maximize sales through the store teams. This sales leader will drive field execution by creating an exceptional customer experience while achieving the full potential of the T-Mobile brand. This role will directly manage process improvement to ensure maximum efficiencies, effectiveness and consistency in the regions retail stores through several Specialist, T-Mobile @ Work, Retail who each support approximately 10 stores. This role will lead the support of key initiatives of Retail @Work Sales including a) In-store traffic conversion from employee-liable accounts to small business accounts, b) @Work lead generation and appointment setting to connect with and add small business owner accounts, and c) base account up-sell processes, with the goal to significantly increase the small business revenue that is generated through the retail stores. Other key focus areas will include processes and operational support, reporting and analysis, training, visual merchandising, communicating T-Mobile @Work customer impacting initiatives and verifying execution by field sales and other T-Mobile strategic initiatives. This sales leader enables the Small Business Representatives to identify and increase the customer flow in the retail stores for small business. The Manager, Regional Small Business will spend time in the @Work retail stores as the retail @Work experts within the sales organization providing immediate and useful feedback regarding anything that could potentially impact the customer experience communicating in a way that make people eager to collaborate. They will also identify and investigate problems concerned with policy, operations and processes. They will identify and communicate what is expected out of retail @Work program stores and the interaction with the Small Business team in @Work. They will also play a role of strengthening communication and cross-coordination among the Sales, Engineering, Marketing, Customer Service, EIT, Business Operations, Finance and FSC organizations. Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.Essential Functions

Lead a team of 2-3 Specialist, T-Mobile @ Work, Retail in building a @Work Sales & Service Culture in Field Sales to Enhance Small Business Results in Retail Stores. Provides coaching on delivering effective @Work customer service. Participates in any retail channel meetings or conference calls providing competitive updates, sales and metric performance, and recognition. Responsible for recruiting, hiring, training, evaluating, and supervising the Retail Small Business Representatives and maintaining appropriate staffing levels.

Communication & Training: Supports Retail @Work training cascade messages and the reinforcement of formal Retail @Work training. Coordinates new product or service launch questions that may occur specific to the @Work segment of customers. Identifies sales & service opportunities and partner with local management to create an action plan to improve. Communicates and oversees cross functional or company-wide initiatives.

Strategy and Execution: Influences executives regarding strategy or and to achieve business objectives. Coordinates and integrates staff activities and resources across functional teams to implement strategies. Leads the implementation of policy or organization structure changes. Supports organizational sales & service strategies by developing tools and resources to ensure objectives are met. Determines and secures resources and materials needed to perform the work of the unit. Identifies and proposes alternative solutions to upper management regarding obstacles, resources and other operating issues.


Minimum Required

Demonstrated financial results in sales and multi-store environments. Aptitude for strong qualitative and quantitative analysis (P & L, Cash Flow modeling).

Aptitude to build strong advisory relationships with decision makers and influence partner thinking and action. Advanced leadership training, coaching and development skills

Ability to execute on T-Mobile and account strategy and effectively work in cross functional teams

Strong knowledge of common business applications (Web browsers, Microsoft Office (Outlook, Excel, Word, Powerpoint), etc.

Strong presentation and critical thinking skills

Strong merchandising skillsDesired

5 '' 8 years of significant sales and operational experience in a sales organization with a top company and strong culture

Exposure to and/or direct experience in @Work customer sales

Significant business analysis skills with in-depth retail experience

Strong focus on customer and quality

Excellent communication and influencing skills

Demonstrates strong knowledge of retail merchandising and brand presentationEducationMinimum Required

Bachelors Degree

Or equivalent work experience