Field Operatons Technician 2 - Full-time / Part-time

As a Centurylink Network Services Field Operations Technician 2 you will be engaged with installing, testing, and maintaining all services provided on the National Network to meet network reliability objectives and customer expectations/demands. This position would be for an OSP focus with expanded skills in problem resolution, installs / testing, and entry level position for ISP focus Tech.

Job accountabilities and duties

Ensure that all aspects of daily operations are conducted in accordance with the CenturyLink Unifying Principles. Possess strong technical skill level working on non-routine to complex installation and/or maintenance activities within the network systems or switching equipment. Utilizes software and hardware to identify, diagnose and resolve complex network and switching problems/trouble tickets involving inside/outside plant, power, and digital cross connect systems, narrowband and broadband links and associated equipment. Executes a high level of engagement that supports superior customer service and results through development of performance strategies and plan of actions for all employees in their organization. Utilizes software and hardware to accurately locate, mark, and protect underground outside plant facilities. (OSP focus) Comprehensive understanding of circuit provisioning to include voice, data and narrow/broad-band circuits. Coordinate with Change Management group as necessary to support required maintenance activities. Capable of preparing or critiquing a MOP related to any job functions or equipment for which technicians are responsible. Able to examine basic data from individual sources, comparing that data against standards and identifying discrepancies and formulate possible causes contributing to discrepancies. Resolve discrepancies found during annual inventory audits. Review Change Management approval/scheduling with Technician III, IV and/or Area Manager to ensure proper handling. Provide backup support for other technicians when needed. Work with all technicians to ensure entire department accomplishes all assigned tasks safely and in accordance with operational guidelines. This position is responsible for the day-to day Operations, Maintenance and Restoration of an assigned portion of the fiber optic network, installation, and maintenance of equipment and facilities at multiple Long Distance, Metro, ONF, and QVPN sites, in addition, to CPE installation at customer premises. Interface with Transport, Switch & IP engineering, Construction, NOCs and others doing work in National Networks. Coordinating across functions (cross-network and cross-organization) to ensure on-time, and in-time delivery. Works with business units to ensure seamless integration. Achievement of targeted customer service results. Responsible for active support, participation, and contribution toward the success of the field operations team. All other duties as assigned.

Work Environment:

Position will require incumbent to have flexible work schedule and must be available to work various hours, including holidays and off hour call duty. Must be able to prioritize multiple projects and perform under pressure. Must negotiate time frames for completion and meet critical deadlines. Must be willing and able to work with other co-workers to complete job assignments. Must maintain a valid state operator's license and satisfactory driving record in accordance with applicable laws and Fleet vehicle safety program. Must be willing and able to travel nationwide as required. Must be willing and able to work as needed during disaster situations to restore the network and customer service. Must adhere to all Safety practices. Job Requirements Minimum requirements:

Technical telecommunication knowledge to include Outside Plant, Fiber, SONET Transport, IP Services, Ethernet Services, and Switching with troubleshooting and installation experience in these technologies. Must be able to learn new technologies that are continually being added to the network to meet the needs of the customer base. Be able to support operations and network disruptions caused during disaster situations. Posses a valid state vehicle operator's license Posses a satisfactory driving record in accordance with applicable state law(s). Must reside in within the geographical area of assigned responsibilities.

Preferred qualifications:

Undergraduate degree in a related field or equivalent work experience (typically 5-7 years of relevant experience). Knowledgeable in Metropolitan fiber optic networks, Transport equipment (Nortel, Ciena/ONI, Cisco, Alcatel/Lucent, Fujitsu, Infinera and Tellabs), Nortel DMS-250 switches, SONUS NGS, DC power plants, AC switch gear, generators, and OSP Cable splicing & restoration and fiber locating and marking processes. Degree in Business, Engineering, Construction Management or a related field.

Other Job Requirements:

Knowledge of internal systems including; WFA, LIMS, TIRKS, WDS, NCMS, time reporting systems (ESS/SAP), eSite/SIS, LCAM, and Windows applications. Skilled in the use of personal computers. Perform other duties assigned by Operations Manager and /or Technician IV as required. Where applicable, obtain Government security clearance. (DOD secret clearance will be required for this position) EEO Statement No Discrimination. We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. Any offer of employment is contingent upon the results of a pre-employment drug test and background check.

http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf Company Statement CenturyLink is an industry-leading provider of communications, high speed Internet and entertainment services from coast to coast. Our combination of business and residential service solutions -- including home and wireless voice solutions and digital television -- provide innovative solutions to our customers. CenturyLink is proud to be a participant in the U.S. General Services Administration Networx program, the largest communications services contract in the world. CenturyLink offers you the opportunity to develop and cultivate your career as we lead the communications industry into the future. Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.