Manager, eCommerce Services - Orlando, FL - Full-time / Part-time

The Manager of eCommerce Services will be the primary point of contact for hotels and regional teams to engage with eCommerce Services. The Team Member will work in collaboration with partner teams and will be responsible for the day-to-day management and execution of eCommerce Services for a portfolio of hotels in a specified region. Services include local and regional promotions, SEO, PPC, retailing, website management, local email, social media and more.

What will it be like to work for this Hilton Worldwide Brand?

Hilton Worldwide is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton Worldwide has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton Worldwide is dedicated to continuing its tradition of providing exceptional guest experiences across its ten global brands, which include Waldorf Astoria Hotels & Resorts, Conrad Hotels & Resorts, Hilton Hotels & Resorts, DoubleTree by Hilton, Embassy Suites Hotels, Hilton Garden Inn, Hampton Hotels, Homewood Suites by Hilton, Home2 Suites by Hilton and Hilton Grand Vacations. The company also manages the world-class guest reward program Hilton HHonors®.

If you appreciate the impact global travel can have on the world and know how to offer an exceptional hospitality experience, you may be just the person we are looking for to work as a Hilton Worldwide Team Member.

What will I be doing?

The Manager of eCommerce Services will drive hotel online revenues and contributions through the management and execution of localized online services whilst ensuring activities are aligned with brand and corporate strategy. The Team Member will manage eCommerce activities for hotels in portfolio, working cooperatively with senior managers, regional directors, and other regional managers to advance regional and company goals.

Other key priorities are listed below:

• Ensure there is appropriate communication with other regional teams and back up to central brand teams to ensure alignment and optimum execution, globally and locally

• Continue to seek-out and develop new forms of cutting-edge technologies for test-and-learn applications to drive competitive advantage, revenue and plan ROI

• Identify Americas' hotel goals and develop an online business plan to achieve said goals

• Present the plan to stakeholders annually and administer regular follow-up to ensure the hotel and region are on target to achieve goals

• Research and help to identify business opportunities for the Americas' hotel online performance improvement and report findings and conclusions to department leadership

• Stay abreast of all online marketing channels including cutting-edge technology, systems and opportunities and make recommendations for implementation within eCommerce department and hotels

• Manage directly and project manage all eCommerce activities for the portfolio and work cooperatively with subject matter experts to develop and execute plans

• Leverage effective partnerships with Global eCommerce, Search, Revenue Management, Brand Sales, Brand Marketing, HSW, and Hotel Operations

• Work cooperatively with eCommerce Managers and Team Members

• Develop and share Best Practices, test results and any other information which may improve the performance of the overall department

• In accordance with brand guidelines, develop and maintain hotel content and ensure site(s) are fully optimized with images, fresh search engine optimized content, and appeal to visitors

• Partner with eCommerce teams, Revenue Management, Hotel Performance Support and Hotel Tools and Resources to ensure hotel and regional level promotions are aligned with over-arching brand positioning and strategy

• Research and compare the competitive set against Americas hotels including but not limited to organic, local and paid search placement, onsite merchandizing, social media, rate retailing and more

• Communicate important and necessary information to stakeholders via memos, reports, and phone calls

• Adhere to the measurements of Global eCommerce for websites to ensure effectiveness, usage, and awareness

• Manage the objectives for hotels in portfolio and how those objectives are going to be accomplished

• Continuously analyze hotel performance against standards to determine whether the hotels are on target to reach goals

• Provide monthly, quarterly and ad-hoc performance reports to all stakeholders and adjust activities and plans as necessary to achieve goals

• Ensure goals are being achieved and provide feedback to department leadership accordingly

• Excellent presentation and public speaking skills

• Superb communication skills, with the ability to clearly and concisely express ideas both verbally and in writing

• Ability to analyze website performance data (financial, statistical and/or performance)

• Ability to take initiative to identify, prioritize and implement all elements required for the team to fulfill responsibilities in accordance with core strategic goals

• Strong problem solving skills, including the ability to effectively address any issue in collaboration with others as appropriate

• Ability to proactively identify and prevent potential problems

• Ability to work well under pressure and effectively handle multiple, concurrent demands and appropriately prioritize responsibilities

• Ability to collaborate with others and act in an objective manner in order to effectively solve problems and stay on track towards accomplishing organizational goals

• Proficient web analytics (technical) skills with the ability to quickly learn new programs and train others as needed

• Strong project management skills, including the ability to manage details through to completion and ensure project deadlines are met

• Ability to influence collaborative efforts of other resources throughout the Hilton Worldwide organization, including internal resources, external resources and other constituent groups as appropriate with aim of furthering Company goals

• Knowledge of business mathematics, including the ability to calculate percentage changes and averages and weighted averages

• Working knowledge of Microsoft Excel, including the ability to understand and manipulate basic spreadsheets

What are we looking for?

Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• 
  

  BA/BS Bachelor's Degree

  
  

• A minimum of five (5) years of professional experience

• A minimum of three (3) years of Digital, Online, Media or eCommerce experience (SEO, Paid Search)

• A minimum of two (2) years of experience analyzing data and presenting the findings to internal and/or external customers

• A minimum of two (2) years of experience maintaining internal or external customer relationships and satisfaction

• Highly proficient in using Microsoft Word, Excel, PowerPoint and Outlook and a minimum of one (1) year of experience using these programs in a professional environment successfully

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Master's Degree

• A minimum of seven (7) years of professional experience

• A minimum of three (3) of experience analyzing data and presenting the findings to internal and/or external customers

• A minimum of three (3) years of experience maintaining internal or external customer relationships and satisfaction

• Highly proficient in using Microsoft Word, Excel, PowerPoint and Outlook and a minimum of two (2) years of experience using these programs in a professional environment successfully

What benefits will I receive?

Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwide's Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-team team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.