Field Desktop Technician

Field Desktop Technician

Definition:

The Field Desktop Technician installs, maintains, troubleshoots and upgrades computer

hardware software, printers and telephone systems. The Field Desktop Technician has direct, one

on one contact with our clients and is a key contributor to the success our company by achieving

the satisfaction of our clients. The Field Desktop Technician prepares and completes all related

documentation associated with tasks.

Key Duties:

1. Install assemble and configure operating systems, assemble, troubleshoot and repair

computer, monitors, and peripherals such as printers, scanners and related hardware;

understand cable pulls and requirements as needed for new installations and office

reconfiguration.

2. Address problems with computer systems and peripheral equipment. Make repairs and

corrections when required. Recommend system improvements as appropriate

3. Prepare and complete all written documentation required in the CTS PSA

4. Provide end user education as required

5. All other duties as assigned

Qualifications:

To perform this job successfully you must be able to perform each key duty satisfactorily. The

duties listed are representative of the knowledge, skill, and/or ability required and may modify as

the company develops.

You must possess a working knowledge of computer hardware, software and peripherals such as

servers, monitors, cables, networks, printers, modems and routers including installing,

configuring, upgrading, troubleshooting, and repairing. Able to communicate technical concepts

and procedures to clients in a clear, concise and friendly manner. Able to work without direct

supervision, takes initiative to prioritize to accomplishing tasks within deadline. Able effectively

communicate and interact with co-workers, and positively represent the company to clients.

Must be adaptable and flexible, able to remain calm and confident within stressful situations.

Education and Experience:

Technical School Graduate is preferred, College Graduate with work experience considered with

1-3 years of experience in technical customer service.

Certifications:

Windows 7, XP, Comptia

Physical Requirements and Working Conditions:

Must possess the mobility to work in a standard office setting which will require regular sitting,

standing, kneeling, squatting, walking and reaching. Must be able to use their hands, fingers,

arms and legs to use standard office equipment and various technical equipment. Must be able to

lift 25 pounds, and carry 10 pounds. Must be able to talk, speaking clearly and articulately, and

to hear and understand the English language in person and over the phone. Must be able to see

clearly for driving and be able to read materials either printed or on a computer screen of various

sizes and fonts. Must have the ability and license to drive their own vehicle, navigate the city and

surrounding areas in which the office is located. Must have the stamina physical, emotional and

mental ability to manage stress and maintain attention to detail and accuracy despite

interruptions.

Skills:

Common sense

Self-motivated, takes initiative daily

Organize daily work and set priorities to meet deadlines

Clear communication skills with co-workers, clients and public