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in Miami, FL
Front Desk Service Rep/Shuttle Driver - Full-time / Part-time
•30 days ago
Hours | Full-time, Part-time |
---|---|
Location | 0980-Miami Airport West 8730 NW 27th Street Miami, Florida |
About this job
Description
Here’s your opportunity to “Work on the Bright Side®”! La Quinta Inns & Suites®, a leader in the hospitality industry, is seeking an outgoing, professional, and energetic Front Desk Sales Representative to be the first person who greets our guests when they arrive at our hotel. This position is responsible for providing superior guest satisfaction while attending to guest needs such as check-in/check-outs, reservations, and answering guest questions and needs. The ideal candidate will work easily in a fast-paced environment while maintaining an optimistic, “energy-giving” attitude to be the bright spot in each guest’s day.
This position demands a reliable driver to provide complimentary shuttle van transportation for hotel guests in accordance with Company standards for guest satisfaction, safety, and security. If you love meeting new people and providing exceptional guest service, this is the job for you!
Other key duties include:
• Process guest registrations, including collecting payment
• Complete shift reports
• Respond to guest needs, special requests, and complaints; alert the appropriate manager to potential issues as needed
• Promote, answer questions about, and enroll guests in La Quinta’s frequent guest program
• Assist guests by lifting and carrying guest baggage on and off the shuttle van as needed
• Provide information and respond to guest inquiries regarding hotel services, attractions, directions, etc. in order to maximize guest satisfaction
• Monitor and address ongoing maintenance needs of the shuttle van, including regular oil changes, etc.
• Maintain cleanliness of the shuttle van, including window/windshield washing, vacuuming of the interior, removing garbage, etc.
• Maintain cleanliness of the hotel parking lot
• Assist in other departments/areas of the hotel (breakfast, laundry, housekeeping, etc.) as needed
Keywords: customer service, guest service, part-time hotel job, part time hotel job, concierge, front desk clerk, full-time hotel job, full time hotel job
Qualifications
Minimum Experience, Education, Skill & Physical Requirements:
• Must have a high school diploma or equivalent
• Must be flexible in hours and days worked
• Must be able to stand for long periods of time
• Must be able to lift 25 – 50 lbs. and carry up to 10 lbs.
• Must have sound judgment and discretional skills and be able to work with little or no supervision
• Must be proficient in the use of common Windows-based computer programs, including Microsoft Word and Excel
• Must be able to operate basic office machines, i.e., copier, fax, printer, etc. • Must display very good organization and time management skills
• Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
• Must have a clean driving record and a valid, current, and non-probationary driver’s license from the state in which the hotel is located
• Must be flexible in hours and days worked
• Must be able to speak, read, write and understand English
• Able to obtain CDL and/or any other locally required certification if required
Here’s your opportunity to “Work on the Bright Side®”! La Quinta Inns & Suites®, a leader in the hospitality industry, is seeking an outgoing, professional, and energetic Front Desk Sales Representative to be the first person who greets our guests when they arrive at our hotel. This position is responsible for providing superior guest satisfaction while attending to guest needs such as check-in/check-outs, reservations, and answering guest questions and needs. The ideal candidate will work easily in a fast-paced environment while maintaining an optimistic, “energy-giving” attitude to be the bright spot in each guest’s day.
This position demands a reliable driver to provide complimentary shuttle van transportation for hotel guests in accordance with Company standards for guest satisfaction, safety, and security. If you love meeting new people and providing exceptional guest service, this is the job for you!
Other key duties include:
• Process guest registrations, including collecting payment
• Complete shift reports
• Respond to guest needs, special requests, and complaints; alert the appropriate manager to potential issues as needed
• Promote, answer questions about, and enroll guests in La Quinta’s frequent guest program
• Assist guests by lifting and carrying guest baggage on and off the shuttle van as needed
• Provide information and respond to guest inquiries regarding hotel services, attractions, directions, etc. in order to maximize guest satisfaction
• Monitor and address ongoing maintenance needs of the shuttle van, including regular oil changes, etc.
• Maintain cleanliness of the shuttle van, including window/windshield washing, vacuuming of the interior, removing garbage, etc.
• Maintain cleanliness of the hotel parking lot
• Assist in other departments/areas of the hotel (breakfast, laundry, housekeeping, etc.) as needed
Keywords: customer service, guest service, part-time hotel job, part time hotel job, concierge, front desk clerk, full-time hotel job, full time hotel job
Qualifications
Minimum Experience, Education, Skill & Physical Requirements:
• Must have a high school diploma or equivalent
• Must be flexible in hours and days worked
• Must be able to stand for long periods of time
• Must be able to lift 25 – 50 lbs. and carry up to 10 lbs.
• Must have sound judgment and discretional skills and be able to work with little or no supervision
• Must be proficient in the use of common Windows-based computer programs, including Microsoft Word and Excel
• Must be able to operate basic office machines, i.e., copier, fax, printer, etc. • Must display very good organization and time management skills
• Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
• Must have a clean driving record and a valid, current, and non-probationary driver’s license from the state in which the hotel is located
• Must be flexible in hours and days worked
• Must be able to speak, read, write and understand English
• Able to obtain CDL and/or any other locally required certification if required