Technician II, Field Services - Full-time

Overview:
At Macy's, we're moving fastwe're attop speed to become America's premiere omnichannel retailer. Macy's technology hub, Macy's Systems andTechnology (MST) strives to set the pace by providing seamless and compellingshopping experiences for our Macy's and Bloomingdale's customers. MST iscreating innovative technology solutions to support these experiences anddefine the future of retailing.

Join our FieldServices team to be a part of this transformation. MST Field Services has theresponsibility for the installation, service, and support of MST ownedequipment in all Macy's Inc. sites, including registers, peripherals, printers,customer-facing in-store kiosks, and other critical devices. Our 480+ memberteam supports 840 Macy's and Bloomingdales retail selling locations, 60Regional/District Offices, and 57 Headquarters, Distribution Centers,eCommerce/Direct-to-Consumer and other key support locations.

Field Servicesprovides project management services for Field projects, on-site systemintegration and hardware installation; partners with corporate, regional, and districtoperations teams to establish and manage business continuity and disaster recoveryplans; and operates our own board repair centers in Tampa, FL & LosAngeles, CA, and a system solution build/configuration/kitting site in Lorain,Ohio.

Our headquarters in Johns Creek, GAinsuburban Atlantaoffers outstanding neighborhoods and top ranked schools, andis part of a thriving business and technology sector found in Atlanta's NorthFulton County.

We offer competitive salaries,comprehensive benefits and a merchandise discount.

Key Accountabilities:

• Perform intermediate level of daily diagnostic testing, adjustment, troubleshooting, and repairs to hardware and software of customer facing equipment either independently or with other teams.
• Perform troubleshooting on network infrastructure including Switches, RF, LAN, Telephony, Ethernet and Fiber Support equipment hardware and software installations.
• Provide information and guidance to vendors and store personnel in the proper support and maintenance of equipment.
• Maintain register presentation and equipment room standards With minimal guidance, communicate effectively with MST Management, Stores and Team Members.
• Respond to, follow up, and close all assigned problem tickets.
• Travel independently in a defined region routinely, or travel nationally as business needs dictate.
• Acquire and apply new knowledge and skills necessary to support POS, PC, RF, Communication and MST systems.
• Maintain accurate inventory of MST assets.
• Follow safe work practices.
• Provide after hours and/or weekend or holiday support (unscheduled support), as business needs arise.
• Respond to and/or be dispatched to support On Call including weekends and holidays (scheduled support).
• Follow established procedures for time recording.
• Complete administrative duties, includes but is not limited to: expense reporting, status reports.
• Requires standing, bending and independently lifting up to 65 pounds.
• Oversee MST cable standards to maintain integrity.
• Re-terminate and or cross connect patch cables.

Skills Summary:

• High School education and minimum two years experience in the repair of electronic equipment including POS, PC's etc.
• Problem solving troubleshooting skills.
• Ability to effectively communicate within own group and with store personnel.
• Strong customer focus. Sense of urgency and flexible to changing circumstances and customer needs.
• Intermediate level of expertise in PC hardware and repair; Understanding and use of Windows Operating System, Windows Office products and Communications software.
• Basic knowledge of Servers / switches.
• Working knowledge of email systems (i.e.: Lotus Notes).
• Strong communication and organizational skills.
• Knowledge of Infrastructure cabling (LAN and Telephony).
• Knowledge of Radio Frequency Equipment and Protocols.
• Ability to lead projects and provide status updates as required.
• Intermediate knowledge of network connectivity and troubleshooting.
• Knowledge of retail environment.
• Knowledge of back office equipment.
• Resourceful in troubleshooting or repair.
• Organize computer room / work space / parts cabinet / information to enhance ability to increase productivity and decrease resolution time.
• Ability to create and implement solutions / methods/ processes to solve issues in creative ways.
• Intermediate level of expertise in PC hardware and repair; Understanding and use of Windows Operating System, Windows Office products and Communications software.
• A+ Training recommended but not required.
• Beginner knowledge of Word, Excel, and Lotus Notes or equivalent.

Macy's is an equal opportunity employer, committed to a diverse and inclusive work environment.