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Guest Service Represenative - Full-time / Part-time
•30 days ago
| Hours | Part-time, Full-time |
|---|---|
| Location | 2270 Hotel Circle North San Diego, California |
About this job
The Crowne Plaza Hanalei Hotel in Mission Valley is currently seeking a full-time front desk guest services agent. The hotel front desk agents are the first people to greet incoming guests. Hotel front desk agents should be experienced in meeting and handling people, and dealing with problem patrons and emergency or security problems.
JOB RESPONSIBILITIES
?The hotel front desk agents welcome, register, and assign rooms and issue room keys or cards to the guests.
?They provide information about services available in the hotel and in the community.
?They verify customers' credit and establish how the customer will pay for the accommodation.
They promote and sell guest rooms.
?They review accounts of the guests who signs out.
?They receive payment for accounts.
?They advise housekeeping which rooms have been vacated and are ready for cleaning.
?They keep an inventory of room reservations
?They respond to reservation inquiries
?Hotel front desk agents answer telephones and take messages and handle guest mail.
?They deal with customer complaints or refer dissatisfied customers to a manager.
PREREQUISITES:
Education: High school graduate or equivalent. Must speak, read, write, and understand the primary language used in the workplace. Must be able to speak and understand the primary language used by the guests who visit the hotel.
Experience: Previous hotel-related experience desired.
Physical: Requires fingering, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 30 pounds.
WORKING HOURS:
This full-time position will vary with morning/afternoons and afternoon/evening shifts and with varying days of the week.
JOB RESPONSIBILITIES
?The hotel front desk agents welcome, register, and assign rooms and issue room keys or cards to the guests.
?They provide information about services available in the hotel and in the community.
?They verify customers' credit and establish how the customer will pay for the accommodation.
They promote and sell guest rooms.
?They review accounts of the guests who signs out.
?They receive payment for accounts.
?They advise housekeeping which rooms have been vacated and are ready for cleaning.
?They keep an inventory of room reservations
?They respond to reservation inquiries
?Hotel front desk agents answer telephones and take messages and handle guest mail.
?They deal with customer complaints or refer dissatisfied customers to a manager.
PREREQUISITES:
Education: High school graduate or equivalent. Must speak, read, write, and understand the primary language used in the workplace. Must be able to speak and understand the primary language used by the guests who visit the hotel.
Experience: Previous hotel-related experience desired.
Physical: Requires fingering, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 30 pounds.
WORKING HOURS:
This full-time position will vary with morning/afternoons and afternoon/evening shifts and with varying days of the week.
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