Clerical\Administrative Jobs at Advocate Health Care - Full-time / Part-time

Location: Chicago/Southeast, Illinois

Job ID: 24700

Facility: TRINITY HOSPITAL

Department / Unit: Rad Administration/Support

Status-FTE: 0.00 - Registry - 0

Shift: Day/PM

PLEASE NOTE: This a a REGISTRY position - flexibility is requried.

Monday-Friday 630a-630p, Saturday 7a-330p

No Sundays or Holidays

~ High School Diploma or equivalent

~ 6 mo ~ 1 year related experience.

~ Excellent Communication, Telephone and people skills.

~ Office equipment knowledge, including computer skills: CRT/Data entry/PC exp.

~ Data entry experience: able to type 25~30 wpm.

- Exercises good judgment

~ Experience with Copier/FAX machines

~ Effective organizational and prioritization skills

~ Workable knowledge of Medical Terminology or ability to self learn with department guidance

~ Customer service experience preferred.

~ Ability to function in a multicultural, high stress environment

~ Must be able to work with minimum supervision.

~ Excellent communication and customer skills service.

~ Ability to work weekends and different shifts in order to accommodate staffing needs.

~ Ability to communicate effectively with all hospital contacts in a respective and courteous manner at all times.

~ Assertive personality

~ Ability to deal with large patient volumes and respond to changing environment. This position will need to recognize the needs and behaviors of a variety of age groups of patients treated, i.e. understand child growth and development, normal patterns of adolescent behavior and look for signs of normal aging prior experience with various age groups is preferred.

Possible travel to other outside agencies for inservices, education or benchmarking when possible.

Performs all front line requirements with the highest level of professionalism, accuracy and exemplary customer service, functioning as first point of contact for customer. Is a liaison for patients, their families, physicians, radiologists and Diagnostic Imaging Staff.

Using a customer focused approach, services as a primary interface with outpatients and guests, greeting, directing, completing registration, scheduling appointments, and processing procedural orders in a timely, efficient manner which serves as the starting point of patients clinical and revenue cycle experience.

Provides support to Ultrasound modality to ensure patient thruput by scheduling appointments, obtaining transportation, changing patients, assisting in Special procedures and obtaining updated referrals.

Accountabilities:

Greets, interviews and processes patient to ensure accurate capture of all patient demographics and insurance information which serves as the starting point of every patients clinical and revenue cycle experience.

Provides support in Ultrasound department:

Continually explores ways to effectively use time and resources to deliver quality outcomes. Provides overall support within the department to ensure that smooth operations occur for patients, associates and physician offices.

Supports all Hospital wide and department specific rules and regulations as demonstrated by Culture of Safety guidelines, The Advocate Experience: Behaviors of Excellence and Advanced Imaging Department Specific Policy and Procedures.

Supports the establishment and achievement of self~development objectives both professionally and personally to ensure continued personal development as well as growth within the team.