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Customer Service Specialist III-Part Time Days - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | cranston, Rhode Island |
About this job
Responsibilities
Contact Center Service Specialist III responds to diverse incoming customer calls/requests regarding account activity and account related services in conformance with policy, procedures and service quality standards offering appropriate solution options (may include requests that are not routine in nature).
Provides world class customer service and solutions in an efficient manner and timeframe exceeding customer expectations.
Exemplary understanding of end to end processes and thorough product knowledge.
Offers appropriate sales options and recognizes cross sell opportunities to increase customer satisfaction and enhance customer relationship.
Ability to recognize and generate sales opportunities.
Participates in ongoing training and briefing activities to ensure awareness of changes in products and services.
Processes transactions accurately recording and updating actions and outcomes.
Accurately completes all customer follow-up work.
Maintain knowledge of products, services, and promotions.
Achieve set business line goals.
Utilize all resources available including Intranet & CLIK before seeking assistance.
Retains ownership of customer issues to satisfactory completion and knows to escalate when appropriate.
Serve as buddy/mentor to new hire (may include additional training on various system and exceptional service standards).
Point of contact to the team manager and colleagues for general servicing inquiries from agents.
Adhere/flexible to schedule.
Service additional skill sets.
Participate in additional projects as asked/required.
Qualifications
High School or Equivalent required, Associate Degree preferred or 1-2 Years of Experience in lieu of Degree
World Class customer service skills
Strong sales skills
Strong knowledge of business processes, products and services
Solid time management skills; goal driven with a desire to exceed sales and productivity goals.
Solid verbal/written/interpersonal communication
Strong listening and problem solving skills
Close attention to detail
Proficient in Office products
Good math skills
Self starter; able to work with minimal supervision
Ability to learn new concepts quickly
Team player with strong coaching/mentoring abilities
1 -- 2 years Customer service experience required, financial background, sales, computer experience, Customer Service and sales ability
Hours and Work Schedule
Hours: 20
Work Schedules: Various first shift schedules available, includes one weekend day.
Training begins on October 5th from 8:00am-4:30pm, Monday-Friday, for approximately 8 weeks. Excellent starting pay!
Equal Employment Opportunity
It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
Equal Opportunity & Affirmative Action Employer Disabled/Veteran
Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.
Contact Center Service Specialist III responds to diverse incoming customer calls/requests regarding account activity and account related services in conformance with policy, procedures and service quality standards offering appropriate solution options (may include requests that are not routine in nature).
Provides world class customer service and solutions in an efficient manner and timeframe exceeding customer expectations.
Exemplary understanding of end to end processes and thorough product knowledge.
Offers appropriate sales options and recognizes cross sell opportunities to increase customer satisfaction and enhance customer relationship.
Ability to recognize and generate sales opportunities.
Participates in ongoing training and briefing activities to ensure awareness of changes in products and services.
Processes transactions accurately recording and updating actions and outcomes.
Accurately completes all customer follow-up work.
Maintain knowledge of products, services, and promotions.
Achieve set business line goals.
Utilize all resources available including Intranet & CLIK before seeking assistance.
Retains ownership of customer issues to satisfactory completion and knows to escalate when appropriate.
Serve as buddy/mentor to new hire (may include additional training on various system and exceptional service standards).
Point of contact to the team manager and colleagues for general servicing inquiries from agents.
Adhere/flexible to schedule.
Service additional skill sets.
Participate in additional projects as asked/required.
Qualifications
High School or Equivalent required, Associate Degree preferred or 1-2 Years of Experience in lieu of Degree
World Class customer service skills
Strong sales skills
Strong knowledge of business processes, products and services
Solid time management skills; goal driven with a desire to exceed sales and productivity goals.
Solid verbal/written/interpersonal communication
Strong listening and problem solving skills
Close attention to detail
Proficient in Office products
Good math skills
Self starter; able to work with minimal supervision
Ability to learn new concepts quickly
Team player with strong coaching/mentoring abilities
1 -- 2 years Customer service experience required, financial background, sales, computer experience, Customer Service and sales ability
Hours and Work Schedule
Hours: 20
Work Schedules: Various first shift schedules available, includes one weekend day.
Training begins on October 5th from 8:00am-4:30pm, Monday-Friday, for approximately 8 weeks. Excellent starting pay!
Equal Employment Opportunity
It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
Equal Opportunity & Affirmative Action Employer Disabled/Veteran
Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.
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