Retail Assistant Store Manager - Full-time / Part-time

Retail Assistant Store Manager

Job Summary and Mission:

Tea has been a part of Starbucks heritage since 1971, when the company was founded as Starbucks Coffee, Tea and Spices. Since its acquisition in 2012, the Teavana team has been on a mission to do for tea what Starbucks has done for coffee. Our goal is to create a super-premium everyday tea ritual in the Americas and beyond, which will come to life in many channels, forms and experiences. The Retail Assistant Store Manager helps lead the training, sales, and customer service experience while managing the store in partnership with the General Manager. They will support the store team by fostering a positive work environment, modeling the Teavana sales process, and acting in accordance with Teavana guiding principles.

Summary of Responsibilities:

-Responsibilities and essential job functions include but are not limited to the following: -Responsible for maintaining personal sales levels and driving store results through others -Ensures sales are delivered to plan and payroll budget is maintained -Facilitates and manages the general operations of the store -Ensures the store environment is maintained to uphold safe and efficient operations -Supports the recruitment, retention, and development of a diverse range of talent -Ensures all new hires are properly trained. Records and monitors training progress of new hires ensuring training check lists and all tests are completed -Provides in the moment coaching to reward good behavior and to redirect when needed -Provides feedback to general manager for performance appraisals and evaluations -Helps prepare weekly schedules to ensure proper floor coverage -Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicates them to the general manager -Engages in conversation with customers to understand their needs in order to create a positive experience -Reviews store environment and key business indicators to identify problems, concerns and opportunities for improvement in order to provide coaching and direction to the team leads to achieve sales and operational goals. Communicates ideas to the general manager for broader areas of improvement -Monitors, maintains and follows Teavana policies and procedures

Requirements

Summary of Experience:

-Progressively responsible retail experience (2 years) -Customer service experience in a retail or restaurant environment (1 year) -Experience in directing the work of others

Required Knowledge, Skills and Abilities:

-Maintain regular and consistent attendance and punctuality -Available to work flexible hours that may include early mornings, evenings, weekends and/or holidays -Demonstrated ability to sell and increase sales in a retail environment -Ability to create a positive work environment -Ability to demonstrate excellent customer service -Demonstrates ability to prioritize and handle multiple tasks and work with a sense of urgency -Ability to communicate effectively under pressure -Ability to lead teams and effectively delegate -Ability to listen to feedback and take constructive action toward improvement -Demonstrates ability to follow up on assigned tasks -Ability to work a flexible schedule to meet the needs of the business, including evening, weekend and overnight shifts

Starbuck Corporation is an equal opportunity employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities.

We are an Equal Opportunity Employer. Please view Equal Employment Opportunity Posters provided by OFCCP

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