Mac Support: Direct Hire; Apple Certified Tech - Full-time / Part-time

We have a full-time/part-time opening for a Mac Support: Direct Hire; Apple Certified Tech.

Must be able to work various shifts per week.

Mac Help Desk Support
Location: San Francisco
Direct Hire position

Skill Requirements:
Complete understanding of Microsft Outlook client (Windows & Mac) and Outlook Web Access, with experience resolving complex problems and assisting users with advanced functionality.
Comprehensive understanding of Mac OS from command line troubleshooting to resolving individual application failures. Previous Apple Store experience a plus (Genius Bar).
Mac Genius experience or Apple certified technician (ACMT) a plus.
Comprehensive knowledge of Windows is a plus, in issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues.
Deep understanding of fault domain isolation, and root-cause analysis is essential for success in this role.
Working knowledge of Active Directory and basic AD administration is desirable.
Working knowledge of video collaboration, including tools like BlueJeans Network and WebEx.

Responsibilities:
Provides user support from cradle to gravewhether the support is delivered by you or through another team.
Applies critical thinking to complex user requests, and provides as much context and information as possible to deliver the best solutions as quickly as possible.
Troubleshoots client-side network connectivity issues, including digital authentication, remote access, secure Wi-Fi and wired connectivity to the internal network.
Supports user requests and performs break/fix or remote installations as needed.
Assists remote users with access problems ranging from password resets to network access failures.
Provides advanced support of personal computing systems, either remotely or face-to-face at one of our Service Desks.
Supports messaging & calendaring services and content collaboration.
Provides user-facing support of mobile devices.

To Apply, Please email your resume to: rickey.furukawa@experis.com

Experis is an Equal Opportunity Employer (EOE/AA)