The job below is no longer available.
You might also like
in Albuquerque, NM
- $14
est. per hour dd's Discounts Stores • 11d agoUrgently hiring 3.9 mi Use left and right arrow keys to navigate - $14
est. per hour dd's Discounts Stores • 7h agoUrgently hiring 3.9 mi Use left and right arrow keys to navigate - $47
est. per hour Domino's Pizza • 30d agoUrgently hiring 15.5 mi Use left and right arrow keys to navigate - $13.75 to $15.50
Verified per hour Domino's Pizza • 30d agoFast response 15.5 mi Use left and right arrow keys to navigate - $52.00 - $74.80
Verified per hour WALGREENS • 12d agoUrgently hiring 15.4 mi Use left and right arrow keys to navigate
Supervisor, Workforce Management
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Albuquerque and Surrounding Areas Albuquerque, New Mexico |
About this job
Business Unit:
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary:
Responsible for supervising and developing a highly skilled workforce management team that generates accurate forecasts of workload, develops effective schedules to handle the workload and
efficiently manages the real time operation and communicates performance results. Coordinates and supervises the daily activities of business support, technical or production staff who perform tasks
in the same function. Sets priorities for the team. Assigns tasks and checks work at regular intervals. Customarily and regularly directs the work of at least two or more other full-time employees or
their equivalent.
Core Responsibilities:
- Supervises the Workforce unit to ensure effective and efficient operations.
- Directs the development and implementation of short or long term volume/staffing forecasting models for inbound and outbound lines of business unit.
- Oversees the timely analysis of work volume and the effective administration of daily workflow to achieve service level and processing objectives.
- Gathers and maintains historical data, developing statistical models and producing volume/staffing forecasts to determine required resources to meet cost and service level targets.
- Produces and implements automation or procedural changes to increase productivity, accuracy and improve workflow.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.
Job Specification:
- Bachelors Degree or Equivalent
- Generally requires 4-7years related experience
- Preferrerd skills: EwFM, CMS, Excel
Comcast is an EOE/Veterans/Disabled/LGBT employer
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary:
Responsible for supervising and developing a highly skilled workforce management team that generates accurate forecasts of workload, develops effective schedules to handle the workload and
efficiently manages the real time operation and communicates performance results. Coordinates and supervises the daily activities of business support, technical or production staff who perform tasks
in the same function. Sets priorities for the team. Assigns tasks and checks work at regular intervals. Customarily and regularly directs the work of at least two or more other full-time employees or
their equivalent.
Core Responsibilities:
- Supervises the Workforce unit to ensure effective and efficient operations.
- Directs the development and implementation of short or long term volume/staffing forecasting models for inbound and outbound lines of business unit.
- Oversees the timely analysis of work volume and the effective administration of daily workflow to achieve service level and processing objectives.
- Gathers and maintains historical data, developing statistical models and producing volume/staffing forecasts to determine required resources to meet cost and service level targets.
- Produces and implements automation or procedural changes to increase productivity, accuracy and improve workflow.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.
Job Specification:
- Bachelors Degree or Equivalent
- Generally requires 4-7years related experience
- Preferrerd skills: EwFM, CMS, Excel
Comcast is an EOE/Veterans/Disabled/LGBT employer
Your Privacy Choices